Stack Overflow for Teams Custom Ink

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Stack Overflow for Teams Case Study

Custom Ink

Introduction

This case study of Custom Ink is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency, service quality, and organizational effectiveness.

The other challenges they wanted to solve were:

Removing roadblocks or barriers
Creating or maintaining a continuous learning culture
Breaking down silos between teams
Enabling employees to solve problems faster
Reducing the time to onboard new hires
Capturing institutional knowledge

Use Case

They use the basic tier of Stack Overflow for Teams.

Their engineering team is the main user of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

Wiki
Code repository
Software development project management system
ChatOps (e.g., Slack or Microsoft Teams)
Document management platform
Cloud drive
Homegrown tools (e.g., built internally)
Intranet

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

Decreased firefighting/unplanned work
Fewer high severity/priority issues
Increased employee satisfaction
Decreased time to recovery
Increased developer efficacy
Increased discoverability of documentation and expertise

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

More knowledge is captured for the future
Increased productivity
Increased peer-to-peer support
Reduced burden on subject matter experts or high tenured teammates
Prevented knowledge loss when teammates left
Increased transparency of knowledge and information
Improved team technical skills
Individuals having more opportunities to mentor
Individuals having more confidence in their work

About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge.

It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Learn more: https://stackoverflowsolutions.com/explore-teams

Learn More:

Stack Overflow for Teams

TechValidate Research on Stack Overflow for Teams