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TechValidate Research on Stack Overflow for Teams

These pages present data that TechValidate has sourced via direct research with verified customers and users of Stack Overflow for Teams. TechValidate stands behind the authenticity of all published data. Learn more »



303 Customers Surveyed

2,081 Data Points Collected

45 Published TechFacts

4 Published Charts

57 Published Case Studies



Selected Research Highlights


Stack Overflow for Teams Case Study

Small Business Insurance Company

Introduction

This case study of a small business insurance company is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency and "organizational effectiveness*.

The other challenges they wanted to solve were:

  • Creating or maintaining a continuous learning culture
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Reducing the time to onboard new hires
  • Capturing institutional knowledge

Use Case

They use the business tier of Stack Overflow for Teams.

Their engineering, analytics/business intelligence, customer success/customer experience, and product teams are the main users of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • Wiki
  • Code repository
  • Software development project management system
  • ChatOps (e.g., Slack or Microsoft Teams)
  • Cloud drive
  • Intranet

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Decreased cycle times
  • Decreased firefighting/unplanned work
  • Soft cost savings
  • Decreased mean lead time for changes
  • Decreased change failure rate
  • Increased developer efficacy
  • Decreased time to integrate work

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • Increased collaboration between and among teams
  • More knowledge is captured for the future
  • Increased productivity
  • Reduced burden on subject matter experts or high tenured teammates
  • Prevented knowledge loss when teammates left
  • Increased transparency of knowledge and information
  • Improved team technical skills
  • Individuals having more opportunities to learn
  • Individuals having more confidence in their work

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Small Business

Industry:
Insurance

About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge.

It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Learn more: https://stackoverflowsolutions.com/explore-teams

Learn More:

Stack Overflow for Teams

Source: TechValidate survey of a Small Business Insurance Company
Validated
  Published: Dec. 23, 2021   TVID: 565-8CD-084

Stack Overflow for Teams Customer Statistic

Organizations want to create or maintain a continuous learning culture

83% of surveyed organizations stated that one of the challenges they were looking to solve by bringing in Stack Overflow for Teams was creating or maintaining a continuous learning culture.

83%
Source: TechValidate survey of 185 users of Stack Overflow for Teams
Validated
  Published: Dec. 15, 2021   TVID: 953-1C7-E16

Stack Overflow for Teams Customer Research

Organizations choose Stack Overflow for Teams to improve the following business KPIs:

Organizational Effectiveness
69%
Operational Efficiency
67%
Service Quality
26%
Business Performance
23%
Service Velocity
16%
Customer Value
8%
Other
8%
Source: TechValidate survey of 185 users of Stack Overflow for Teams
Validated
  Published: Jan. 4, 2022   TVID: 930-EE0-E9E

Stack Overflow for Teams Customer Statistic

Reduce the time to onboard new hires.

54% of surveyed organizations stated that one of the challenges they were looking to solve by bringing in Stack Overflow for Teams was reducing the time to onboard new hires.

54%
Source: TechValidate survey of 185 users of Stack Overflow for Teams
Validated
  Published: Jan. 5, 2022   TVID: 7CB-EF7-0C3

Stack Overflow for Teams Case Study

Benhauer Sp. Z O.O. Sp.K.

Introduction

This case study of benhauer sp. z o.o. sp.k. is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service.

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Embed

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Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPI of service quality, organizational effectiveness, and business performance.

The other challenges they wanted to solve were:

  • Creating or maintaining a continuous learning culture
  • Reducing distractions
  • Enabling employees to solve problems faster
  • Capturing institutional knowledge

Use Case

They use the basic tier of Stack Overflow for Teams.

Their IT, support, and customer success/customer experience teams are the main user of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • ChatOps (e.g., Slack or Microsoft Teams)
  • Document management platform
  • Homegrown tools (e.g., built internally)
  • Intranet

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Increased employee satisfaction
  • Decreased time to recovery
  • Increased quality of reviews of work contributed by team members

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • Increased collaboration between and among teams
  • More knowledge is captured for the future
  • Increased peer-to-peer support
  • Individuals having more opportunities to learn
  • Individuals having more opportunities to mentor

Company Profile

Company:
benhauer sp. z o.o. sp.k.

Company Size:
Medium Enterprise

Industry:
Marketing & Advertising

About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge.

It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Learn more: https://stackoverflowsolutions.com/explore-teams

Learn More:

Stack Overflow for Teams

Source: Paweł Michałek, Controller, benhauer sp. z o.o. sp.k.
Validated
  Published: Dec. 16, 2021   TVID: 84C-1A3-8DC

Stack Overflow for Teams Customer Research

What other challenges were you looking to solve by bringing in Stack Overflow for Teams?

Enable employees to solve problems faster
88%
Create or maintain a continuous learning culture
85%
Capturing institutional knowledge
68%
Reduce the time to onboard new hires
51%
Break down silos between teams
43%
Remove roadblocks or barriers
41%
Reduce distractions
24%
Attract or retain employees
8%
Support Innersource/Open Source initiatives
3%
Source: TechValidate survey of 74 users of Stack Overflow for Teams. Sample comprised of IT organizations using Basic or Business plans.
Validated
  Published: Oct. 14, 2022   TVID: D12-828-446


More to Explore

All TechFacts (45)

All Research Charts (4)

All Case Studies (57)


About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge. It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Stack Overflow for Teams Website   Stack Overflow for Teams Website



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