Rapid7 Large Enterprise Energy & Utilities Company

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Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using MDR has impacted our overall security program by giving the team 24×7 visibility into the companies infrastructure.”

“Without Rapid7 MDR, our team would not be able to focus on incident response and provide 24×7 monitoring.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
  **They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
Prior to implementing Rapid7 MDR, they had approximately 10 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR:
- Technology stack in use
- Investigation capabilities
- Proactive threat hunting
- Visibility and reporting

Results

The aspects of Rapid7 MDR that is most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Excellent
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Detect (MTTD)
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

TechValidate Research on Rapid7

Large Enterprise Energy & Utilities Company

Introduction

Challenges

Use Case

Results

Company Profile

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