Pragmatic Institute Primary Residential Mortgage

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Pragmatic Institute Case Study

Primary Residential Mortgage

Introduction

This case study of Primary Residential Mortgage, is based on a February 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“Since taking the training courses with Pragmatic Institute, we now measure all of the decisions using metrics. We gather a lot of VOC (voice of the customer) prior to building anything.”

“Employees are empowered with tools and knowledge and have more job satisfaction.”

Challenges

Took training courses from Pragmatic Institute in order to:
- Gain clarity in roles and responsibilities
- Align with internal departments
Prior to training, Primary Residential Mortgage was experiencing:
- Roadmaps that were guided by opinions and not market facts: Extremely often
- Delivered features that weren’t being used by customers: Very often

Use Case

Primary Residential Mortgage employees have taken training courses:
- Foundations
- Focus
- Build
The entire product management team attended the Pragmatic Institute training.
Has offered Pragmatic Institute training to its employees for 1-2 years.

Results

Pragmatic Institute training has helped Primary Residential Mortgage:
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Increased confidence in the roadmap
- Better align with internal teams
Quantifiable results since taking Pragmatic Institute training are estimated at:
- Reduced rework: 25-49%
- Increase in understanding of the market and its relevant problems: 50-74%

TechValidate Research on Pragmatic Institute

Primary Residential Mortgage

Introduction

Challenges

Use Case

Results

Company Profile

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