Pragmatic Institute Fiserv

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Pragmatic Institute Case Study

Fiserv

Introduction

This case study of Fiserv is based on a February 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“The training we’ve received with Pragmatic Institute has been outstanding and allowed our conversation to change from customer-driven development to market-driven development.”

Challenges

Took training courses from Pragmatic Institute in order to:
- Increase strategic focus
- Improve time to market
- Gain clarity in roles and responsibilities
- Hit revenue targets
- Align with internal departments
- Improve underperforming products
Prior to training, Fiserv was experiencing:
- Delays in product launches: Extremely often
- Roadmaps that were guided by opinions and not market facts: Extremely often
- Delivered features that weren’t being used by customers: Extremely often
- Important features that were dropped from each new release: Extremely often
- Deals that were being heavily discounted: Extremely often

Use Case

Fiserv employees have taken the following training courses:
- Foundations
- Focus
- Build
- Market
- Launch
- Price
The entire product management team and members of the development team attended the Pragmatic Institute training.

Results

Pragmatic Institute training has helped Fiserv:
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Increase confidence in the roadmap
- Better align with internal teams
Quantifiable result since taking Pragmatic Institute training are estimated at:
- 75-99% increase in their understanding of the market and its relevant problems

TechValidate Research on Pragmatic Institute

Fiserv

Introduction

Challenges

Use Case

Results

Company Profile

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