Pragmatic Institute Fiserv, Inc.

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Pragmatic Institute Case Study

Fiserv, Inc.

Introduction

This case study of Fiserv, Inc. is based on an August 2020 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“The Price training has enabled me to be a stronger contributor to pricing discussions with out various business units and create confidence in the models we ultimately use. "

“The multitude of factors associated with making a pricing decision are more clearly understood and enable us to apply smarter pricing analysis.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pragmatic Institute:

Took training courses with Pragmatic Institute for the following reasons:
- Increase strategic focus
Experienced the following challenges with the corresponding frequency:
- Delays in product launches: somewhat often
- Roadmaps that were guided by opinions and not market facts: extremely often
- Delivered features that weren’t being used by customers: very often
- Important features that were dropped from each new release: somewhat often
- Revenue goals that were not being hit: extremely often
- Deals that were being heavily discounted: extremely often

Use Case

The key features and functionalities of Pragmatic Institute that the surveyed company uses:

Employees have taken training classes in the following areas:
- Price
Had the following groups attend the Pragmatic Institute training:
- Immediate team
Has offered Pragmatic Institute training to its employees for 3-5 years.

Results

The surveyed company achieved the following results with Pragmatic Institute:

Has been able to realize the following benefits by taking the courses:
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Increased confidence in the roadmap
- Identify and penetrate new markets
- Better align with internal teams
Estimates their level of improvement to be as follows for each of the corresponding areas since taking Pragmatic Institute training:
- Product/feature usage: 50-74%
- Reduced time to market: 25-49%
- Reduced rework: 25-49%
- Product sales: 50-74%
- Customer satisfaction/NPS: 25-49%
- Their understanding of the market and its relevant problems: 75-99%

TechValidate Research on Pragmatic Institute

Fiserv, Inc.

Introduction

Challenges

Use Case

Results

Company Profile

About Pragmatic Institute

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