OpenLogic Kronos Incorporated

OpenLogic Case Study

Kronos Incorporated

This case study of Kronos Incorporated is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service.

They have been concerned with the following when it comes to developing with open source technologies:

When asked which efforts have seen the most success when choosing an open-source solution, they said:

Said that it is extremely important that their open-source support vendor offers support for a full solution stack.

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

Kronos Incorporated achieved the following results with OpenLogic :

What OpenLogic enabled them to do:
- Avoid downtime
- Reduce organizational costs
- Reduce maintenance
- Maintain security compliance
- Facilitate an overall open source risk strategy
OpenLogic compared to other vendors they have previously evaluated or used:
- Ticket Response Time: best in class
- Ticket Resolution Time: superior
- Support Staff Expertise: superior
- Ease of engaging the support team: best in class
- The range of packages supported: superior
Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
- Linux and other operating systems: highly important
- Application Platforms (Java, Node.js, PHP, etc): highly important
- Databases: highly important
Level of agreement with the following:
- OpenLogic helps their business to achieve a faster time to market: agree
- OpenLogic support saves them a significant amount of time: strongly agree
- OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree
- OpenLogc adds value to their organization’s overall security strategy: agree
- OpenLogic makes it easier for their business to innovate: strongly agree