TechValidate Research on OpenLogic

8 Case Studies


OpenLogic Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The ability to use OSS while still having full access to Enterprise Class Support.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security

Use Case

Said that it is somewhat important that their open-source support vendor offer support for a full solution stack

Importance of the following aspects of a comprehensive and viable open source consumption strategy:

  • Access to deep expertise: highly important (critical)
  • SLO-driven contracted support: somewhat important
  • Vulnerability patching and maintenance capability: highly important (critical)

Efforts that have seen the most success when choosing an open-source solution:

  • Application modernization
  • Cloud migration

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Reduce organizational costs
    • Maintain security compliance
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: better
    • Ticket Resolution Time: better
    • Support Staff Expertise: superior
    • Ease of engaging the support team: better
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: crucial
  • Agreed with the following:
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs
    • OpenLogc adds value to their organization’s overall security strategy

OpenLogic Case Study

International Business Machines Corporation

Introduction

This case study of International Business Machines Corporation is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service.

“OpenLogic has provided an alternative solution to high-cost commercial licensed products, that allow our customers to stand up an environment quicker, and at a lower cost.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Application modernization
  • Digital asset transformation and management

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

International Business Machines Corporation achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Ticket Resolution Time: superior
    • Support Staff Expertise: best in class
    • Ease of engaging the support team: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): crucial
    • Databases: crucial
  • Level of agreement with the following:
    • OpenLogic helps their business to achieve a faster time to market: agree
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: strongly agree
    • OpenLogc adds value to their organization’s overall security strategy: agree
    • OpenLogic makes it easier for their business to innovate: strongly agree
  • Realized a payback in their investment with OpenLogic within the first year.

OpenLogic Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Provides Gold level support for critical FOSS infrastructure programs makes it easier to keep those programs in use.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Too much complexity in package selection
  • Trusting that we are downloading safe and security bits.

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Big Data
  • Application modernization
  • Cloud migration
  • Digital asset transformation and management
  • Federation and middleware

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is important to have:

  • Access to deep expertise
  • SLO-driven contracted support
  • Vulnerability patching and maintenance capability (critical)

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce maintenance
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Ticket Resolution Time: superior
    • Support Staff Expertise: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: important
    • Application Platforms (Java, Node.js, PHP, etc): highly important
    • Databases: highly important
  • Level of agreement with the following:
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree

OpenLogic Case Study

Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Ability to support Open Source utilities and tools.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Big Data
  • Application modernization
  • Cloud migration
  • Digital asset transformation and management

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: better
    • Ticket Resolution Time: better
    • Support Staff Expertise: superior
    • Ease of engaging the support team: better
    • The range of packages supported: best in class
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): crucial
  • Surveyed company strongly agrees with the following:
    • OpenLogic support saves them a significant amount of time
    • OpenLogc adds value to their organization’s overall security strategy
  • Realized a payback in their investment with OpenLogic in within the first year.

OpenLogic Case Study

Small Business Healthcare Company

Introduction

This case study of a small business healthcare company is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They have been an immediate knowledge augmentation where gaps existed in my organization.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Low bandwidth for skills acquisition
  • No comprehensive strategy for implementation
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Federation and middleware

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
  • Strongly agreed with the following:
    • OpenLogic helps their business to achieve a faster time to market
    • OpenLogic support saves them a significant amount of time
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs
    • OpenLogic makes it easier for their business to innovate
  • Realized a payback in their investment with OpenLogic immediately.

OpenLogic Case Study

Kronos Incorporated

Introduction

This case study of Kronos Incorporated is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service.

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Low bandwidth for skills acquisition
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Application modernization
  • Cloud migration

Said that it is extremely important that their open-source support vendor offers support for a full solution stack.

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • SLO-driven contracted support
  • Vulnerability patching and maintenance capability

Results

Kronos Incorporated achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: best in class
    • Ticket Resolution Time: superior
    • Support Staff Expertise: superior
    • Ease of engaging the support team: best in class
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): highly important
    • Databases: highly important
  • Level of agreement with the following:
    • OpenLogic helps their business to achieve a faster time to market: agree
    • OpenLogic support saves them a significant amount of time: strongly agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree
    • OpenLogc adds value to their organization’s overall security strategy: agree
    • OpenLogic makes it easier for their business to innovate: strongly agree

OpenLogic Case Study

Large Enterprise | Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It [OpenLogic support] allowed us to drive an internal repository to centrally manage CentOS versions easily and deploy them rapidly.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Application modernization
  • Cloud migration
  • Federation and middleware

Said that it is important that their open-source support vendor offer support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have a vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: better
    • Ticket Resolution Time: better
    • Support Staff Expertise: better
    • Ease of engaging the support team: superior
    • The range of packages supported: better
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): important
    • Databases: important
  • Level of agreement with the following:
    • OpenLogic helps their business to achieve a faster time to market: agree
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogc adds value to their organization’s overall security strategy: agree
    • OpenLogic makes it easier for their business to innovate: agree
  • Realized a payback in their investment with OpenLogic in Within the first 6 months.

OpenLogic Case Study

Large Enterprise | Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Low bandwidth for skills acquisition

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Digital asset transformation and management

Said that it is important that their open-source support vendor offer support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • SLA-driven contracted support
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic, compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Support Staff Expertise: best in class
    • Ease of engaging the support team: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: crucial
    • Application Platforms (Java, Node.js, PHP, etc): important
    • Databases: important
  • Level of agreement with the following:
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree
    • OpenLogc adds value to their organization’s overall security strategy: strongly agree



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