TechValidate Research on OpenLogic

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenLogic. TechValidate stands behind the authenticity of all published data. Learn more »



8 Published TechFacts

10 Published Case Studies



Selected Research Highlights


OpenLogic Customer Testimonial

With OpenLogic, we are able to use OSS with enterprise level support.

IT Architect, Global 500 Pharmaceuticals Company

OpenLogic Case Study

Small Business Healthcare Company

Introduction

This case study of a small business healthcare company is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They have been an immediate knowledge augmentation where gaps existed in my organization.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Low bandwidth for skills acquisition
  • No comprehensive strategy for implementation
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Federation and middleware

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
  • Strongly agreed with the following:
    • OpenLogic helps their business to achieve a faster time to market
    • OpenLogic support saves them a significant amount of time
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs
    • OpenLogic makes it easier for their business to innovate
  • Realized a payback in their investment with OpenLogic immediately.

OpenLogic Customer Satisfaction Rating

Hector Luna, an Executive at International Business Machines Corporation, would be very likely to recommend OpenLogic for this reason:

As a support provider for open source, OpenLogic by Perforce has been incredible in providing their Level 3 capabilities. I would highly recommend OpenLogic to my customers and other lines of IBM business.

OpenLogic Case Study

International Business Machines Corporation

Introduction

This case study of International Business Machines Corporation is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service.

“OpenLogic has provided an alternative solution to high-cost commercial licensed products, that allow our customers to stand up an environment quicker, and at a lower cost.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Application modernization
  • Digital asset transformation and management

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

International Business Machines Corporation achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Ticket Resolution Time: superior
    • Support Staff Expertise: best in class
    • Ease of engaging the support team: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): crucial
    • Databases: crucial
  • Level of agreement with the following:
    • OpenLogic helps their business to achieve a faster time to market: agree
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: strongly agree
    • OpenLogc adds value to their organization’s overall security strategy: agree
    • OpenLogic makes it easier for their business to innovate: strongly agree
  • Realized a payback in their investment with OpenLogic within the first year.


More to Explore



About OpenLogic

We believe in the transformative power of free open-source software. It enables anyone to innovate, regardless of budget. As more people actively collaborate on open source projects, the number and quality of free software tools continues to increase, helping to spur even faster advancements across all industries, including health sciences, banking, manufacturing, and technology.

OpenLogic Website   Perforce Software Website