TechValidate Customer Research Library / Perforce Software

TechValidate Research on OpenLogic

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenLogic. TechValidate stands behind the authenticity of all published data. Learn more »



8 Published TechFacts

10 Published Case Studies



Selected Research Highlights


OpenLogic Customer Satisfaction Rating

What Our Customers Are Saying

An IT Manager at a Fortune 500 Financial Industry Organization would be very likely to recommend OpenLogic for this reason:

The experience with technology support and the cost savings for third party support on OSS is worth doing.

Source: IT Manager, Fortune 500 Financial Industry Organization
Validated
  Published: Feb. 22, 2023   TVID: 776-6AB-EBB

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend OpenLogic?”

OpenLogic Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“Provides Gold level support for critical FOSS infrastructure programs makes it easier to keep those programs in use.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Too much complexity in package selection
  • Trusting that we are downloading safe and security bits.

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Big Data
  • Application modernization
  • Cloud migration
  • Digital asset transformation and management
  • Federation and middleware

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is important to have:

  • Access to deep expertise
  • SLO-driven contracted support
  • Vulnerability patching and maintenance capability (critical)

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce maintenance
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Ticket Resolution Time: superior
    • Support Staff Expertise: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: important
    • Application Platforms (Java, Node.js, PHP, etc): highly important
    • Databases: highly important
  • Level of agreement with the following:
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Banking

About OpenLogic

We believe in the power of teamwork. And that our development tools should empower the diverse teams that use them by enhancing collaboration, control, quality, speed, scale, and freedom.

Learn More:

Perforce Software

Source: TechValidate survey of a Global 500 Banking Company
Validated
  Published: Dec. 16, 2021   TVID: 42A-BAA-580

OpenLogic Customer Statistic

82% of surveyed organizations rated OpenLogic’s range of packages supported as superior compared to other vendors they have previously evaluated or used.

82%
Source: TechValidate survey of 11 users of OpenLogic
Validated
  Published: Jul. 1, 2021   TVID: B66-DFC-542

OpenLogic Case Study

Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“Ability to support Open Source utilities and tools.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Big Data
  • Application modernization
  • Cloud migration
  • Digital asset transformation and management

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: better
    • Ticket Resolution Time: better
    • Support Staff Expertise: superior
    • Ease of engaging the support team: better
    • The range of packages supported: best in class
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): crucial
  • Surveyed company strongly agrees with the following:
    • OpenLogic support saves them a significant amount of time
    • OpenLogc adds value to their organization’s overall security strategy
  • Realized a payback in their investment with OpenLogic in within the first year.

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Insurance

About OpenLogic

We believe in the power of teamwork. And that our development tools should empower the diverse teams that use them by enhancing collaboration, control, quality, speed, scale, and freedom.

Learn More:

Perforce Software

Source: TechValidate survey of a Global 500 Insurance Company
Validated
  Published: Dec. 16, 2021   TVID: 870-486-A45


More to Explore

All TechFacts (8)

All Case Studies (10)


About OpenLogic

We believe in the transformative power of free open-source software. It enables anyone to innovate, regardless of budget. As more people actively collaborate on open source projects, the number and quality of free software tools continues to increase, helping to spur even faster advancements across all industries, including health sciences, banking, manufacturing, and technology.

OpenLogic Website   Perforce Software Website



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