TechValidate Research on OpenLogic

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenLogic. TechValidate stands behind the authenticity of all published data. Learn more »



8 Published TechFacts

10 Published Case Studies



Selected Research Highlights


OpenLogic Customer Statistic

82% of surveyed organizations rated OpenLogic’s range of packages supported as superior compared to other vendors they have previously evaluated or used.

82%

OpenLogic Case Study

Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on an April 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Ability to support Open Source utilities and tools.”

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Big Data
  • Application modernization
  • Cloud migration
  • Digital asset transformation and management

Said that it is extremely important that their open-source support vendor offers support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: better
    • Ticket Resolution Time: better
    • Support Staff Expertise: superior
    • Ease of engaging the support team: better
    • The range of packages supported: best in class
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): crucial
  • Surveyed company strongly agrees with the following:
    • OpenLogic support saves them a significant amount of time
    • OpenLogc adds value to their organization’s overall security strategy
  • Realized a payback in their investment with OpenLogic in within the first year.

OpenLogic Customer Satisfaction Rating

Hector Luna, an Executive at International Business Machines Corporation, would be very likely to recommend OpenLogic for this reason:

As a support provider for open source, OpenLogic by Perforce has been incredible in providing their Level 3 capabilities. I would highly recommend OpenLogic to my customers and other lines of IBM business.

OpenLogic Case Study

A Fortune 500 Financial Services Company

Introduction

This case study of a Fortune 500 Financial Services Company is based on a January 2023 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We get the support for operational and maintenance needed on OSS products we use including incident and problem solving on application and software vulnerabilities.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select OpenLogic:

  • What is your biggest support challenge while using open-source software?
    • Maintaining security policies or compliance
    • Lack of skills, experience, and proficiency
    • Keeping up with updates and patches
    • Maintaining end-of-life versions
    • No real-time technical support

Use Case

The key features and functionalities of OpenLogic that the surveyed organization uses:

  • We use support from OpenLogic to:
    • Save money by using community open source software
    • Meet internal requirements for OSS support
    • Get expert guidance on OSS infrastructure
    • Get root-cause analysis when they have issues
  • Single support vendor for multiple open source technologies

Results

The surveyed organization achieved the following results with OpenLogic:

  • OpenLogic has enabled them to:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
    • Meet internal or customer IT compliance requirements
    • Facilitate an overall open-source risk strategy
    • Address or fix issues with open-source software


More to Explore



About OpenLogic

We believe in the transformative power of free open-source software. It enables anyone to innovate, regardless of budget. As more people actively collaborate on open source projects, the number and quality of free software tools continues to increase, helping to spur even faster advancements across all industries, including health sciences, banking, manufacturing, and technology.

OpenLogic Website   Perforce Software Website