TechValidate Research on OpenLogic

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7 Published TechFacts

8 Published Case Studies



Selected Research Highlights


OpenLogic Customer Satisfaction Rating

An Enterprise Architect at a Global 500 banking company would be likely to recommend OpenLogic for this reason:

We appreciate the support contracts that we have and have always had a good response from Open Logic and Perforce.

OpenLogic Case Study

Large Enterprise | Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Security
  • Low bandwidth for skills acquisition

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Digital asset transformation and management

Said that it is important that their open-source support vendor offer support for a full solution stack

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • SLA-driven contracted support
  • Vulnerability patching and maintenance capability

Results

The surveyed company achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic, compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: superior
    • Support Staff Expertise: best in class
    • Ease of engaging the support team: superior
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: crucial
    • Application Platforms (Java, Node.js, PHP, etc): important
    • Databases: important
  • Level of agreement with the following:
    • OpenLogic support saves them a significant amount of time: agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree
    • OpenLogc adds value to their organization’s overall security strategy: strongly agree

OpenLogic Customer Testimonial

Support with OpenLogic allowed us to drive an internal repository to centrally manage CentOS versions easily and deploy them rapidly

Senior IT Architect, Large Enterprise Professional Services Company

OpenLogic Case Study

Kronos Incorporated

Introduction

This case study of Kronos Incorporated is based on a May 2021 survey of OpenLogic customers by TechValidate, a 3rd-party research service.

Challenges

They have been concerned with the following when it comes to developing with open source technologies:

  • Low bandwidth for skills acquisition
  • Too much complexity in package selection

Use Case

When asked which efforts have seen the most success when choosing an open-source solution, they said:

  • Application modernization
  • Cloud migration

Said that it is extremely important that their open-source support vendor offers support for a full solution stack.

Confirmed that when it comes to having a comprehensive and viable open source consumption strategy, it is critical to have:

  • Access to deep expertise
  • SLO-driven contracted support
  • Vulnerability patching and maintenance capability

Results

Kronos Incorporated achieved the following results with OpenLogic :

  • What OpenLogic enabled them to do:
    • Avoid downtime
    • Reduce organizational costs
    • Reduce maintenance
    • Maintain security compliance
    • Facilitate an overall open source risk strategy
  • OpenLogic compared to other vendors they have previously evaluated or used:
    • Ticket Response Time: best in class
    • Ticket Resolution Time: superior
    • Support Staff Expertise: superior
    • Ease of engaging the support team: best in class
    • The range of packages supported: superior
  • Importance of OpenLogic’s end of life / long-term support maintenance capabilities related to the following:
    • Linux and other operating systems: highly important
    • Application Platforms (Java, Node.js, PHP, etc): highly important
    • Databases: highly important
  • Level of agreement with the following:
    • OpenLogic helps their business to achieve a faster time to market: agree
    • OpenLogic support saves them a significant amount of time: strongly agree
    • OpenLogic consistently meets or exceeds their contracted support ticket SLAs: agree
    • OpenLogc adds value to their organization’s overall security strategy: agree
    • OpenLogic makes it easier for their business to innovate: strongly agree


More to Explore



About OpenLogic

We believe in the transformative power of free open-source software. It enables anyone to innovate, regardless of budget. As more people actively collaborate on open source projects, the number and quality of free software tools continues to increase, helping to spur even faster advancements across all industries, including health sciences, banking, manufacturing, and technology.

OpenLogic Website   Perforce Software Website