TechValidate Research on OneNeck

OneNeck Case Study

Medium Enterprise Financial Services Company


This case study of a medium enterprise financial services company is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“OneNeck was able to clearly explain the Microsoft licensing process and answering detailed questions of the various licensing levels and features of the M365 platform.”

“We are also able to leverage OneNeck’s expertise via their Customer Portal which allows us to submit incident tickets (very rare) or answer questions.”


The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: very Important
    • M365 consulting and roadmap development: important
    • M365 Migrations: very Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): important
    • Escalation management and reporting: important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: moderately Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because:
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Responsiveness/Acting quickly
    • Ease of doing business


The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Process automation
  • Simplifying vendors by moving more apps to a single provider

About This Data

This data was sourced directly from verified users of OneNeck by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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