TechValidate Research on OneNeck

24 Case Studies


Oneneck Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on an October 2023 survey of Oneneck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Firewall traffic analysis and alerting.”

“OneNeck is good at helping us with the “care and feeding” of our firewalls. Our account rep Todd Mertz is also great."

“Would recommend 9/10 times. The only reason I wouldn’t is if the person is wanting to go with AlertLogic, which I do not recommend.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

    • Security posture assessment and prioritized roadmap development: Neither
    • Experienced Cybersecurity solution(s) implementation: Important
    • Expert 24×7 support for high-priority security incidents: Extremely Important
    • Broad portfolio of complimentary solutions and services: Neither
    • Trusted partnerships for niche security services: Neither

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • The following are relevant to protecting our environment from outside attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Boundary Control
    • Security Awareness Training
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Secure identity and access
    • Security analytics and threat intelligence
    • Endpoint Protection with Next Gen AV
    • Incident response plan
    • Tabletop exercises
  • The following are relevant to protecting our environment from insider attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (Internal, cloud, wireless, social engineering/phishing, physical)
    • Security Awareness Training
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Privileged Access Management (PAM)
    • Data Loss Preventions (DLP)
    • Data Classification
    • Infrastructure log monitoring with Managed Detection and Response (MDR)
    • Micro simulations to test efficacy of security controls

Results

The surveyed company achieved the following results with Oneneck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services

Oneneck Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a December 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Replacing our previous MSSP.”

“We are very pleased of the 24×7 monitoring of our firewalls and the ability to reach out to the staff for support in regards to supporting and maintaining our firewalls.”

“Very technical staff that provides timely support!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Extremely Important
  • Experienced Cybersecurity solution(s) implementation: Extremely Important
  • Expert 24×7 support for high-priority security incidents: Extremely Important
  • Broad portfolio of complimentary solutions and services: Extremely Important
  • Trusted partnerships for niche security services: Extremely Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Boundary Control
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Secure identity and access
    • Security analytics and threat intelligence
    • Incident response plan
    • Annual security posture assessment and risk review
    • Penetration testing (Internal, cloud, wireless, social engineering/phishing, physical)
    • Security Awareness Training
    • Data Loss Preventions (DLP)
    • Data Classification

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services
    • Negative experience with another provider
    • Flexibility to meet our individual needs
    • Responsiveness
    • Ease of doing business

Oneneck Case Study

Large Enterprise Food Company

Introduction

This case study of a large enterprise food company is based on an October 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“OT Assessment, DLP and Least Access permissions are areas we look to focus heavy on in 2024. "

“We have used OneNeck to partner with Black Plam for two Pen Tests over the past few years and I don’t see that changing. We also leverage Bravo to make sure we secure our Cisco enviornment. "

“We have a great relationship with our rep and the OneNeck team members. We also have been very happy with our Datacenter Colocation and look forward to continuing that agreement. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Extremely Important
  • Experienced Cybersecurity solution(s) implementation: Important
  • Expert 24×7 support for high-priority security incidents: Slightly Important
  • Broad portfolio of complimentary solutions and services: Extremely Important
  • Trusted partnerships for niche security services: Extremely Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Boundary Control
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Secure identity and access
    • Endpoint Protection with Next Gen AV
    • Security Awareness Training
    • Privileged Access Management (PAM)
    • Data Loss Preventions (DLP)
    • Infrastructure log monitoring with Managed Detection and Response (MDR)

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services
    • Flexibility to meet our individual needs
    • Ease of doing business

Oneneck Case Study

Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Important
  • Experienced Cybersecurity solution(s) implementation: Important
  • Expert 24×7 support for high-priority security incidents: Important
  • Broad portfolio of complimentary solutions and services: Important
  • Trusted partnerships for niche security services: Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Security Awareness Training
    • Privileged Access Management (PAM)

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Cybersecurity knowledge and expertise

Oneneck Case Study

Medium Enterprise Agriculture Company

Introduction

This case study of a medium enterprise agriculture company is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“General security posture and best practices review and implementation. "

“Value was delivered through a strong partnership, understanding our business, and meeting the needs of our organization that in some ways is slightly unique from others.”

“My experience with OneNeck has always been one of professionalism and great execution.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Extremely Important
  • Experienced Cybersecurity solution(s) implementation: Important
  • Expert 24×7 support for high-priority security incidents: Slightly Important
  • Broad portfolio of complimentary solutions and services: Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Security Awareness Training
    • Secure identity and access
    • Security analytics and threat intelligence
    • Incident response plan
    • Data Loss Preventions (DLP)
    • Data Classification
    • Infrastructure log monitoring with Managed Detection and Response (MDR)

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services
    • Cybersecurity knowledge and expertise
    • Ease of doing business

Oneneck Case Study

Buckley Powder

Introduction

This case study of Buckley Powder is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“Updated email server”

“Quick service – great implementation "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Important
  • Experienced Cybersecurity solution(s) implementation: Extremely Important
  • Expert 24×7 support for high-priority security incidents: Extremely Important
  • Broad portfolio of complimentary solutions and services: Extremely Important
  • Trusted partnerships for niche security services: Extremely Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Security analytics and threat intelligence
    • Email migration
    • Annual security posture assessment and risk review
    • Security Awareness Training

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services
    • Cybersecurity knowledge and expertise
    • Flexibility to meet our individual needs
    • Responsiveness
    • Ease of doing business

Oneneck Case Study

Katherine Shaw Bethea Hospital

Introduction

This case study of Katherine Shaw Bethea Hospital is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“Wireless”

“OneNeck has helped us with our security roadmap implementation.”

“We have had good success with OneNeck on projects.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Important
  • Experienced Cybersecurity solution(s) implementation: Extremely Important
  • Expert 24×7 support for high-priority security incidents: Extremely Important
  • Broad portfolio of complimentary solutions and services: Important
  • Trusted partnerships for niche security services: Important

Use Case

The key features and functionalities of OneNeck that the surveyed organization uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Secure identity and access
    • Infrastructure log monitoring with Managed Detection and Response (MDR)

Results

The surveyed organization achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services

Oneneck Case Study

Bethune Cookman University

Introduction

This case study of Bethune-Cookman University is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“GLBA "

“Got us a road map for GLBA”

“Very knowable and commutation was excellent "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Extremely Important
  • Experienced Cybersecurity solution(s) implementation: Extremely Important
  • Expert 24×7 support for high-priority security incidents: Not Important
  • Broad portfolio of complimentary solutions and services: Extremely Important
  • Trusted partnerships for niche security services: Extremely Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment attacks:
    • Annual security posture assessment and risk review
    • Privileged Access Management (PAM)

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Cybersecurity knowledge and expertise

Oneneck Case Study

Dunwoody College of Technology

Introduction

This case study of Executive Director of IT is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“Increased maturity around DR and BCP. "

“Service provided is extremely valuable for us in so many ways. Partnership has dropped off the past few years; would like more engagement from OneNeck to Dunwoody to lead conversations to address our capacity gaps. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Slightly Important
  • Experienced Cybersecurity solution(s) implementation: Important
  • Expert 24×7 support for high-priority security incidents: Extremely Important
  • Broad portfolio of complimentary solutions and services: Important
  • Trusted partnerships for niche security services: Slightly Important

Use Case

The key features and functionalities of OneNeck that the surveyed organization uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Boundary Control
    • Security Awareness Training
    • Incident response plan
    • Privileged Access Management (PAM)
    • Data Classification

Results

The surveyed organization achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Value-added partnership beyond just security services
    • Flexibility to meet our individual needs
    • Responsiveness
    • Ease of doing business

Oneneck Case Study

Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a November 2023 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We needed tools and expertise in our environment.”

“OneNeck connected us to our penetration test partner as well as introduced us to Fortra’s Alert Logic as a resale customer. "

“In my short time with Transflo and OneNeck, and my over 20 years working with and for managed service providers, OneNeck has demonstrated that they have solid practices and are focused on the customer. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • Security posture assessment and prioritized roadmap development: Important
  • Experienced Cybersecurity solution(s) implementation: Extremely Important
  • Expert 24×7 support for high-priority security incidents: Extremely Important
  • Broad portfolio of complimentary solutions and services: Important
  • Trusted partnerships for niche security services: Slightly Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • The following are relevant to protecting our environment from attacks:
    • Annual security posture assessment and risk review
    • Penetration testing (external, cloud, wireless, social engineering/phishing, physical)
    • Security Awareness Training
    • Following a security framework (such as CIS, NIST 800-171, or ISO 27001)
    • Security analytics and threat intelligence
    • Endpoint Protection with Next Gen AV
    • Incident response plan
    • Infrastructure log monitoring with Managed Detection and Response (MDR)

Results

The surveyed company achieved the following results with OneNeck:

  • They chose OneNeck as the provider of your security services and solutions because:
    • Flexibility to meet our individual needs

Oneneck Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a January 2023 survey of Oneneck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Server maintenance and backup solution”

“We are able to use different departments and staff as subject matter experts on our projects. We have a small IT department with limited resources so we are able to access a larger brain trust on projects. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • They chose OneNeck as their migration partner because:
    • Value-add services beyond just the migration
    • Negative experience with another provider
    • Flexibility in meeting my needs

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • The benefits realized from their migration was =choices=
    • Allowed my resources to focus on other strategic projects
    • Mitigated risk by hiring an expert

Results

The surveyed company achieved the following results with Oneneck:

    • Helping to discover your application dependencies and potential systems consolidations: Moderately Important
    • Developing a migration plan: Important
    • Executing the migration: Important
    • Testing and validation: Very Important
    • Project management and oversight: Very Important
    • Help augmenting staff: Very Important
    • 24×7 expert support: Very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: Important

Oneneck Case Study

Synergy Flavors

Introduction

This case study of Synergy Flavors is based on a January 2023 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“OneNeck helped us migrate O365 data and Dynamics AX 2012 data during an acquisition. "

“When I need something out of the norm for an IT request I have gone to OneNeck and had great experiences. They are a great partner to work with and I won’t hesitate to call upon them in the future if needed.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • They chose OneNeck as their migration partner because:
    • Value-add services beyond just the migration
    • Expert cloud migration expertise
    • Ease of doing business

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • The benefits realized from their migration was =choices=
    • Allowed my resources to focus on other strategic projects
    • Project was completed faster with outside help
    • Mitigated risk by hiring an expert
    • Understood upfront costs of the migration and long-term cost optimization
    • OneNeck was a great IT resource at more than just migrations. We have called upon OneNeck after the migration was completed when necessary.

Results

The surveyed company achieved the following results with Oneneck:

    • Helping to discover your application dependencies and potential systems consolidations: Not Important
    • Developing a migration plan: Very Important
    • Executing the migration: Very Important
    • Testing and validation: Very Important
    • Project management and oversight: Important
    • Help augmenting staff: Very Important
    • 24×7 expert support: Moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: Slightly Important

Oneneck Case Study

Pegasus Transtech

Introduction

This case study of Pegasus Transtech is based on a June 2022 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“OneNeck is a single provider that offers high-level support for several platforms from Microsoft and Azure to Citrix and Cisco networking.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping them discover which M365 plan was right for their business: Important
    • M365 Consulting and Roadmap Development: Moderately Important
    • M365 Migrations: Not Important
    • M365 tenant set-up and management: Slightly Important
    • User provisioning and administration (moves/add/changes): Slightly Important
    • Escalation Management and Reporting: Slightly Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: Moderately Important
    • Broad Portfolio of complimentary multi-cloud solutions and services: Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • They chose OneNeck as their Microsoft CSP because:
    • Negative experience with another provider
    • Responsiveness/Acting quickly
    • Ease of doing business

Results

The surveyed company achieved the following results with Oneneck:

  • Improved organizational productivity
  • Improved collaboration and communication
  • Better teamwork in remote/hybrid work environments
  • Simplifying vendors by moving more apps to a single provider

Oneneck Case Study

Pinnacle Communications

Introduction

This case study of Pinnacle Communications is based on a June 2022 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“OneNeck was able to suggest the right M365 licensing plan for Pinnacle to save money while still providing the optimal functionality to our employees.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • When considering OneNeck as their Microsoft CSP
    • Helping you discover which M365 plan was right for your business: Very Important
    • M365 consulting and roadmap Development: Important
    • M365 migrations: Moderately Important
    • M365 tenant set-up and management: Very Important
    • User provisioning and administration (moves/add/changes): Slightly Important
    • Escalation management and reporting: Moderately Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: Moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: Moderately Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • They chose OneNeck as their Microsoft CSP because:
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Responsiveness/Acting quickly
    • Ease of doing business

Results

The surveyed company achieved the following results with Oneneck:

  • Improved organizational productivity
  • Improved collaboration and communication
  • Increased mobile workforce productivity
  • Better teamwork in remote/hybrid work environments
  • More robust secure access/identity management

Oneneck Case Study

Integrated Solutions Group, Inc

Introduction

This case study of Integrated Solutions Group, Inc is based on a June 2022 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“We have provided software for our primary customer for over 20 years. They needed a common place for ALL of their “locations” to be able to run our software for managing and reporting purposes. They like working with us for their applications, but do not trust their own IT department to provide a reliable platform on which to run it on. We found that OneNeck provided all the services they need and allows us to concentrate on our primary responsibility of maintaining their custom applications. i.e. We act as a middleman between our customer and OneNeck. In the not-too-distant future, I hope to have them work directly with OneNeck while we continue to provide support for their applications."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: moderately Important
    • M365 consulting and roadmap development: Important
    • M365 migrations: slightly Important
    • M365 tenant set-up and management: moderately Important
    • User provisioning and administration (moves/add/changes): important
    • Escalation management and reporting: very Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: slightly Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because:
    • Being flexible in order to meet their needs
    • Responsiveness/Acting quickly
    • Ease of doing business

Results

The surveyed company achieved the following results with Oneneck:

  • Secure access/identity management
  • Simplifying vendors by moving more apps to a single provider

Oneneck Case Study

Medium Enterprise Energy & Utilities Company

Introduction

This case study of a medium enterprise energy & utility company is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We chose OneNeck because of their responsiveness to and ownership of technical issues, as well as their dedicated support team.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: important
    • M365 consulting and roadmap development: important
    • M365 Migrations: not Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): very Important
    • Escalation management and reporting: very Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: moderately Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because:
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Negative experience with another provider
    • Being flexible in order to meet your needs
    • Responsiveness/Acting quickly

Results

The surveyed company achieved the following results with OneNeck:

  • Collaboration/communication applications (conferencing, chat, etc.)
  • Enabling teamwork in remote/hybrid work environments
  • Simplifying vendors by moving more apps to a single provider

Oneneck Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“OneNeck helped us reduce the administrative and security costs of managing on-premise infrastructure while providing flexible licensing for dynamic user changes.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: important
    • M365 consulting and roadmap Development: very Important
    • M365 migrations: very Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): important
    • Escalation management and reporting: very Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: important
    • Broad portfolio of complimentary multi-cloud solutions and services: moderately Important

Use Case

The key features and functionalities of OneNeck that the surveyed organization uses:

  • They choose OneNeck as their Microsoft CSP because of the:
    • Value-add services beyond just Microsoft

Results

The surveyed organization achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Process automation

OneNeck Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“One of the ways we’re getting value from OneNeck is through our ability to go to OneNeck with questions related to M365, the tenant, on-premise EMC, and the centralized billing for our M365 subscription.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: moderately Important
    • M365 consulting and roadmap development: important
    • M365 migrations: very Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): moderately Important
    • Escalation management and reporting: very Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • broad portfolio of complimentary multi-cloud solutions and services: important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because of the
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Ease of doing business

Results

The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Enabling agility and innovation

OneNeck Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“OneNeck was able to clearly explain the Microsoft licensing process and answering detailed questions of the various licensing levels and features of the M365 platform.”

“We are also able to leverage OneNeck’s expertise via their Customer Portal which allows us to submit incident tickets (very rare) or answer questions.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP:
    • Helping you discover which M365 plan was right for your business: very Important
    • M365 consulting and roadmap development: important
    • M365 Migrations: very Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): important
    • Escalation management and reporting: important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: moderately Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because:
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Responsiveness/Acting quickly
    • Ease of doing business

Results

The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Process automation
  • Simplifying vendors by moving more apps to a single provider

Oneneck Case Study

DISTek Integration, Inc.

Introduction

This case study of DISTek Integration, Inc. is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“With OneNeck, all Microsoft application licensing is done in one place – no more need for audits – we are always in compliance.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP the following we rated on levels of importance:
    • Helping you discover which M365 plan was right for your business: very Important
    • M365 consulting and roadmap development: moderately Important
    • M365 migrations: very Important
    • M365 tenant set-up and management: very Important
    • User provisioning and administration (moves/add/changes): slightly Important
    • Escalation management and reporting: not Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: very Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP
    • Value-add services beyond just Microsoft
    • Ease of doing business

Results

The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Simplifying vendors by moving more apps to a single provider

OneNeck Case Study

Short’s Travel Management

Introduction

This case study of Short’s Travel Management is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP the following we rated on levels of importance:
    • Helping you discover which M365 plan was right for your business: moderately Important
    • M365 consulting and roadmap development: not Important
    • M365 migrations: not Important
    • M365 tenant set-up and management: not Important
    • User provisioning and administration (moves/add/changes): not Important
    • Escalation management and reporting: slightly Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: slightly Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because of the:
    • Value-add services beyond just Microsoft

Results

The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Enabling teamwork in remote/hybrid work environments

OneNeck Case Study

Unbridled Solutions, LLC

Introduction

This case study of Unbridled is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“OneNeck has been a vital ally for Unbridled across several different pain points, including cybersecurity, technology project management, hardware acquisition, and software licensing. They always bring consistent talent to the table, combining subject matter expertise with a customer-first mindset, which is exactly the kind of people we need on our side. We have had some pretty bad MSP experiences in the past, so it has been beyond refreshing to work with a truly capable and supportive group like OneNeck. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP the following we rated on levels of importance:
    • Helping you discover which M365 plan was right for your business: not Important
    • M365 consulting and roadmap development: not Important
    • M365 migrations: important
    • M365 tenant set-up and management: not Important
    • User provisioning and administration (moves/add/changes): important
    • escalation management and reporting: moderately Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: slightly Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because:
    • Expert Microsoft knowledge and expertise
    • Being flexible in order to meet your needs

Results

The surveyed company achieved the following results with OneNeck:

  • Modern productivity applications (documents/file sharing, cloud storage, etc.)
  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Process automation

OneNeck Case Study

LocateSmarter, LLC

Introduction

This case study of LocateSmarter is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service.

“OneNeck provides high-level network support and administration, allowing us to just focus on what we are in business to do.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP the following we rated on levels of importance:
    • Helping you discover which M365 plan was right for your business: moderately Important
    • M365 consulting and roadmap development: moderately Important
    • M365 migrations: moderately Important
    • M365 tenant set-up and management: moderately Important
    • User provisioning and administration (moves/add/changes): moderately Important
    • Escalation management and reporting: important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: very Important
    • Broad portfolio of complimentary multi-cloud solutions and services: important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They choose OneNeck as their Microsoft CSP because of the =choices=.
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Being flexible in order to meet your needs

Results

The surveyed company achieved the following results with OneNeck:

  • Collaboration/communication applications (conferencing, chat, etc.)
  • Support user mobility
  • Enabling teamwork in remote/hybrid work environments
  • Secure access/identity management
  • Simplifying vendors by moving more apps to a single provider

OneNeck Case Study

focusIT, Inc.

Introduction

This case study of focusIT, Inc. is based on a June 2022 survey of OneNeck customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OneNeck:

  • When considering OneNeck as their Microsoft CSP the following we rated on levels of importance:
    • Helping you discover which M365 plan was right for their business: Moderately Important
    • M365 Consulting and Roadmap Development: Moderately Important
    • M365 migrations: Moderately Important
    • M365 tenant set-up and management: Very Important
    • M365 user provisioning and administration (moves/add/changes): Moderately Important
    • M365 Escalation Management and Reporting: Very Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: Very Important

Use Case

The key features and functionalities of OneNeck that the surveyed company uses:

  • They chose OneNeck as their Microsoft CSP because of the:
    • Expert Microsoft knowledge and expertise

Results

The surveyed company achieved the following result with OneNeck:

  • Improved organizational productivity



More Research on OneNeck