TechValidate Research on O.C. Tanner


O.C. Tanner Case Study

Harland Clarke

Introduction

This case study of Harland Clarke is based on a September 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“By providing easy to use tools for leaders to recognize and celebrate their employees’ achievements.”

“The Yearbook was a great add to our service award program, our people love receiving messages of congratulations from peers, friends and leaders.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

  • Challenges faced that led them to purchase O.C. Tanner solutions:
    • A desire to consolidate recognition programs
    • Needing to replace or create a recognition program

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

  • O.C. Tanner products/services they use:
    • Service Awards (Yearbook™)
    • Spot On! Award Program

Results

The surveyed company achieved the following results with O.C. Tanner:

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees’ contributions and successes being celebrated
    • Employees putting in extra effort and becoming more engaged
  • O.C. Tanner capabilities compared to competitors:
    • Transparent pricing: significantly better
    • Total cost of ownership: best in class
    • Ease-of-use: significantly better
    • Customer service: best in class
    • Technology: best in class
    • Award selection: best in class
    • Custom awards: significantly better
    • Flexible program design: better
  • They have not yet measured ROI so they are unsure of the return on their initial investment with O.C. Tanner.
  • They strongly agree that O.C. Tanner helps their organization accomplish and appreciate great work.




About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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