TechValidate Research on O.C. Tanner

O.C. Tanner Case Study

The CSL Group Inc.


This case study of The CSL Group Inc. is based on a March 2020 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“Celebrating employees.”

“The feeling of being important for the company.”


The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

  • Challenges faced that led them to purchase O.C. Tanner solutions:
    • Losing great employees (retention)
    • Low engagement scores
    • A desire to consolidate recognition programs
    • Needing to replace or create a recognition program

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

  • O.C. Tanner products/services they use:
    • Service Awards (Yearbook™)


The surveyed company achieved the following results with O.C. Tanner:

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees’ contributions and successes being celebrated
    • Employees putting in extra effort and becoming more engaged
  • O.C. Tanner capabilities compared to competitors:
    • Transparent pricing: significantly better
    • Total cost of ownership: significantly better
    • Ease-of-use: significantly better
    • Customer service: best in class
    • Technology: significantly better
    • Award selection: best in class
    • Flexible program design: best in class
  • Saw a return on their initial investment with their O.C. Tanner solution within 6 months.
  • They strongly agree that O.C. Tanner helps their organization accomplish and appreciate great work.

About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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