TechValidate Research on O.C. Tanner


O.C. Tanner Case Study

Harvard University

Introduction

This case study of Harvard University is based on an October 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“Avenue to celebrate our faculty and staff. Enjoyed learning from our staff that they appreciate the peer comments for Yearbook.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select O.C. Tanner:

  • Challenges faced that led them to purchase O.C. Tanner solutions:
    • Not sure, it was our vendor when I started 3 years ago

Use Case

The key features and functionalities of O.C. Tanner that the surveyed organization uses:

  • O.C. Tanner products/services they use:
    • Service Awards (Yearbook™)

Results

The surveyed organization achieved the following results with O.C. Tanner:

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees feel celebrated for years of service
  • O.C. Tanner capabilities compared to competitors:
    • Ease-of-use: significantly better
    • Customer service: best in class
    • Custom awards: significantly better
  • They have not measured ROI yet so they are unsure of their return on investment with O.C. Tanner.
  • They agree that O.C. Tanner helps their organization accomplish and appreciate great work.




About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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