TechValidate Research on O.C. Tanner


O.C. Tanner Case Study

American Airlines

Introduction

This case study of American Airlines is based on a May 2023 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“The people! Excellent people and research institute!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

  • Recognizing at scale
  • Needing to create, replace, modernize or consolidate recognition program(s)

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

  • Daily recognition
  • Nominations
  • Group Deposits (company-wide recognition)
  • Career anniversaries
  • Swag Boxes (onboarding & company branded merchandise)
  • Services (consulting, measurement, education, brand communication)
  • Awards (gift cards, merchandise, experiences)
  • Custom awards (careerscapes, numerals, cubes, etc)

Results

The surveyed company achieved the following results with O.C. Tanner:

  • Saw a return on their investment with O.C. Tanner within the first 6 months.
  • What business and cultural outcomes, if any, has your organization seen as a result of using O.C. Tanner products/services?
    • Improved recognition scores
    • Improved frequency of recognition moments
    • More visible recognition
  • They strongly agreed that “O.C. Tanner helps my organization accomplish and appreciate great work.”




About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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