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TechValidate Research on O.C. Tanner

TechValidate Customer Research Library / O.C. Tanner / Case Studies /

O.C. Tanner Case Study

Southwest Airlines Co.

Introduction

This case study of Southwest Airlines Co. is based on a May 2023 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

Attracting top talent
Recognizing at scale
Losing great employees (retention)
Employee burnout
Negative workplace culture
Negative employee feedback
Low engagement scores
Needing to create, replace, modernize or consolidate recognition program(s)

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

Daily recognition
Nominations
Group Deposits (company-wide recognition)
Career anniversaries
Initiatives
Swag Boxes (onboarding & company branded merchandise)
Celebrations/Events/Holidays
Awards (gift cards, merchandise, experiences)
Custom awards (careerscapes, numerals, cubes, etc)
Onboarding

Results

The surveyed company achieved the following results with O.C. Tanner:

Saw a return on their investment with O.C. Tanner within 1 year.
What business and cultural outcomes, if any, has your organization seen as a result of using O.C. Tanner products/services?
- Employees feel a greater connection between their work and the organization’s purpose
- Improved employee fulfillment in their job
- Improved recognition scores
- Increased innovation
- Increased employee engagement
- Improved frequency of recognition moments
- Improved workplace community
- Improved employee satisfaction with job
- Increased productivity
- More consistent recognition
- More visible recognition
- Stronger collaboration across teams
- Stronger connection with leaders
- A stronger connection with team and colleagues

About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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