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NETSCOUT nGeniusONE Platform Case Study

Global power manufacturer reduced MTTR by 80% or more and considers NETSCOUT the BEST for cloud performance monitoring and troubleshooting

Introduction

This case study of a Fortune 500 Energy company is based on a November 2020 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Manufacturer strongly agrees NETSCOUT solved cloud migration challenges by:
    • gaining end-through-end visibility across the cloud, data center, and network edge
    • improving user experience in a complex hybrid environment
    • detecting service delivery problems and quickly troubleshooting them
    • efficiently assuring service performance before, during, and after cloud migration
  • The company strongly agrees with the following statements:
    • lack of visibility into on-prem application dependencies and performance baselines increases the risk of cloud migration
    • fragmented visibility in the hybrid cloud increases the time required to resolve service issues
  • The company strongly agrees Adaptive Service Intelligence (ASI) technology from NETSCOUT is used for analyzing traffic data at the source and is:
    • the most effective method of assuring service delivery across any hybrid cloud

Use Case

  • Global power manufacturer uses NETSCOUT service assurance solutions for cloud migration for it’s ability to:
    • Lift-and-shift existing applications and migrate them to the cloud with greater speed and agility
    • “Know before you go” – understand application dependencies on-prem before developing a cloud migration plan
    • Enhance end-user and customer experience with improved network and service availability, reliability and responsiveness
    • Protect user productivity by providing visibility and intelligence required to solve problems fast
    • Assure the success of data center transformation
  • Considers the following extremely important for hybrid cloud environments:
    • monitor and troubleshoot service performance in real-time from a single pane of glass
  • Confirmed that the power of NETSCOUT smart data does help their organization effectively manage risk and build applications or services in hybrid cloud environments.

Results

Global power manufacturer achieved the following results with NETSCOUT nGeniusONE Platform:

  • Confirmed NETSCOUT monitoring and troubleshooting solution reduced MTTR as part of their organization’s cloud migration by 80 – 100%.
  • Rates NETSCOUT performance monitoring and troubleshooting best in class against alternative solutions:
    • visibility across NSX-T and VMware Cloud on AWS or Azure
    • monitoring and troubleshooting VPN services in complex IT environments and protecting end-user experience

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Fortune 500

Industry:
Energy

About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

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NETSCOUT

NETSCOUT nGeniusONE Platform

Source: TechValidate survey of a Fortune 500 Energy company
Validated
  Published: Jan. 8, 2021   TVID: 183-6C7-467




About This Data

This data was sourced directly from verified users of NETSCOUT nGenius Solution by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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