MURAL Customer Research
What aspects of MURAL do you value most against competitive solutions?
| Quantity of templates available |
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| Facilitation features |
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| Integrations with other tools |
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| Enterprise security and administration |
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| Intuitive visual thinking features |
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| Partnership with the Customer Success team |
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| Other |
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MURAL Customer Research
How has MURAL improved your collaboration process?
| Increased team engagement |
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| Boosted project efficiency and quality |
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| Decreased meeting time |
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| Equipped teams to collaborate, think differently, and deliver impactful solutions |
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| Aided in building a diverse and inclusive workplace |
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| Driven alignment and decision making |
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| Increased client engagement |
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| Fostered high-impact innovation |
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| Minimized costs and environmental impact |
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| Other |
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MURAL Customer Research
Of the time spent doing teamwork with MURAL, what percent is done asynchronously vs. synchronously?
| 0-25% | 26-50% | 51-75% | 76-100% | |
|---|---|---|---|---|
| Asynchronous - Contributions that aren’t scheduled and happen on your own time. |
34% |
28% |
27% |
11% |
| Synchronous - Scheduled real-time interactions. |
21% |
28% |
28% |
23% |
MURAL Customer Research
What types of operational benefits did your organization realize following the implementation of MURAL?
| Increased collaboration |
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| Encouraged teamwork |
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| Boosted creativity |
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| Cut costs (travel/supplied) |
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| Empowered team members to contribute |
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| Improve company culture/employee engagement |
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| Increased revenue |
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| Fostered inclusivity |
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| Improved customer experience |
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| Increased speed & agility |
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MURAL Customer Research
Rate MURAL for the following:
| Best in class! | Great | Average | Below Average | |
|---|---|---|---|---|
| Technical Support |
13% |
53% |
33% |
1% |
| Reliability |
24% |
62% |
14% |
0% |
| Integrations |
15% |
47% |
36% |
2% |
| Usability |
30% |
47% |
21% |
2% |
| Experience |
30% |
52% |
17% |
1% |
| Tools |
21% |
50% |
27% |
2% |
| Customer Success |
23% |
50% |
26% |
1% |
| Product Direction |
21% |
53% |
25% |
1% |
MURAL Customer Research
What types of operational benefits did your organization realize following the implementation of MURAL?
| Increase of ideas generated |
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| Increased client engagement |
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| Increased collaboration and productivity |
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| Decrease in travel costs |
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| Decreased weekly meeting time |
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| Improved customer experience |
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| Increased team engagement |
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| Decrease in time spent on projects |
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| Increased alignment and decision making |
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| Increased project efficiency |
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| Improved psychological safety |
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| Minimized environmental impact |
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| Increased innovation |
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| Other |
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MURAL Customer Research
If you use MURAL’s integration of Microsoft Teams, please select the benefits you’ve seen as a result.
| Improved productivity across teams |
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| More productive meetings and workshops |
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| Increase in participation and engagement in meetings and workshops |
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| More inclusive meetings and workshops |
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| Less time switching between applications |
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| More effective teamwork |
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| More efficient ideation and brainstorming |
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| Other |
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0-25%