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TechValidate Research on Hexagon Manufacturing Intelligence

50 Charts – Page 1 of 2


Hexagon Manufacturing Intelligence Customer Research

Are you willing to be contacted for a short interview (5-10 minutes) regarding your experience with MyCare?

Yes, I would be happy to share my thoughts.: 18%
No, I would rather not be contacted.: 82%
Source: TechValidate survey of 223 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: 333-3FA-6CB

Hexagon Manufacturing Intelligence Customer Research

Are you aware that MyCare Rewards includes a trade-in lock credit for your covered machine?

Yes: 21%
No: 79%
Source: TechValidate survey of 238 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: 03E-B69-ACF

Hexagon Manufacturing Intelligence Customer Research

Which MyCare benefit(s) has your company taken advantage of?

10% off eStore purchases
12%
10% off direct accessory purchases
14%
10% off training (remote, on-site, in our centers)
29%
10% off contract inspection and programming services
9%
10% off software and hardware upgrades
30%
25% off SFx Pro
1%
Unlimited access to online training (1 seat per system)
24%
Other
23%
Source: TechValidate survey of 182 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: 698-FDE-945

Hexagon Manufacturing Intelligence Customer Research

What are the main reasons your company chose to renew MyCare?

Simple purchasing process
17%
Keeping PC-DMIS up to date
73%
Annual calibration/certification
71%
MyCare Rewards
11%
OEM preventative maintenance
37%
Other
11%
Source: TechValidate survey of 234 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: 964-B35-FAA

Hexagon Manufacturing Intelligence Customer Research

Has MyCare Rewards influenced your company’s decision to renew MyCare?

Yes: 42%
No: 58%
Source: TechValidate survey of 243 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: 7B3-733-F16

Hexagon Manufacturing Intelligence Customer Research

Were MyCare Rewards explained during the purchase process?

Yes: 62%
No: 38%
Source: TechValidate survey of 243 users of Hexagon Manufacturing Intelligence
Validated
  Published: Aug. 19, 2022   TVID: D15-53C-90E

Hexagon Manufacturing Intelligence Customer Research

Are you willing to be contacted for a short interview (5-10 minutes) regarding your experience with Hexagon’s online shop?

Yes, I would be happy to share my thoughts.: 16%
No, I'd rather not be contacted.: 84%
Source: TechValidate survey of 49 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: CBD-7C4-E08

Hexagon Manufacturing Intelligence Customer Research

Rate your level of agreement with this statement: “The amount of time it took to receive my order after purchasing through Hexagon’s online shop did not meet my expectations.”

Strongly agree
10%
Somewhat agree
8%
Neither agree nor disagree
15%
Somewhat disagree
27%
Strongly disagree
40%
Source: TechValidate survey of 48 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: 95B-52E-860

Hexagon Manufacturing Intelligence Customer Research

Rate your level of agreement with this statement: “The process of locating what I need through Hexagon’s online shop is difficult.”

Strongly agree
12%
Somewhat agree
12%
Neither agree nor disagree
29%
Somewhat disagree
24%
Strongly disagree
22%
Source: TechValidate survey of 49 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: 7E5-4BF-EC1

Hexagon Manufacturing Intelligence Customer Research

Rate your level of agreement with this statement: “I am able to find what I need quickly when using Hexagon’s online shop.”

Strongly agree
28%
Somewhat agree
52%
Neither agree nor disagree
12%
Somewhat disagree
4%
Strongly disagree
4%
Source: TechValidate survey of 50 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: D1D-2C8-B3C

Hexagon Manufacturing Intelligence Customer Research

Rate your level of agreement with this statement: “After placing an order through Hexagon’s online shop, it was received in a timely manner.”

Strongly agree
62%
Somewhat agree
24%
Neither agree nor disagree
12%
Somewhat disagree
0%
Strongly disagree
2%
Source: TechValidate survey of 50 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: D33-AF5-FCE

Hexagon Manufacturing Intelligence Customer Research

How likely are you to place an order through Hexagon’s online shop in the future?

Extremely likely
44%
Very likely
30%
Not sure
20%
Slightly likely
4%
Not at all likely
2%
Source: TechValidate survey of 50 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: 243-039-305

Hexagon Manufacturing Intelligence Customer Research

Do you typically know the part number of the item(s) before placing an order using Hexagon’s online shop?

No
52%
Yes
40%
Other
8%
Source: TechValidate survey of 50 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: 4CB-0AE-738

Hexagon Manufacturing Intelligence Customer Research

Based on your most recent experience, please rate your satisfaction with placing an order from Hexagon’s online shop.

Extremely satisfied
50%
Somewhat satisfied
28%
Neither satisfied nor dissatisfied
12%
Somewhat dissatisfied
6%
Extremely dissatisfied
4%
Source: TechValidate survey of 50 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 21, 2022   TVID: F56-AA7-B77

Hexagon Manufacturing Intelligence Customer Research

Are you willing to be contacted for a short interview (5-10 minutes) regarding machine service, calibration and certification?

Yes, I would happy to share my thoughts.: 33%
No, I would rather not be contacted.: 67%
Source: TechValidate survey of 21 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 8F5-EEB-EAD

Hexagon Manufacturing Intelligence Customer Research

Are you aware that Hexagon offers contract programming and inspection services?

Yes: 70%
No: 30%
Source: TechValidate survey of 20 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 4A1-3F0-6CC

Hexagon Manufacturing Intelligence Customer Research

Are you aware that you can schedule annual service up to a year in advance with Hexagon?

Yes: 52%
No: 48%
Source: TechValidate survey of 21 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: B9B-E89-0B3

Hexagon Manufacturing Intelligence Customer Research

Are your stationary devices calibrated annually?

Yes: 81%
No: 14%
Other: 5%
Source: TechValidate survey of 21 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 9E1-FEB-177

Hexagon Manufacturing Intelligence Customer Research

What is most important to you when considering a service purchase?

Pricing
64%
High level of expertise
59%
Turnaround time
55%
Access to tech support
45%
Continuous relationship
18%
Source: TechValidate survey of 22 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 795-8AF-AED

Hexagon Manufacturing Intelligence Customer Research

What is the type of service agreement that you currently have?

Annual contract: 27%
Pay-as-you-go: 36%
None: 36%
Source: TechValidate survey of 22 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 1AB-48C-EF9

Hexagon Manufacturing Intelligence Customer Research

What types of services are important to you?

Certification (OEM/customer specification with minor adjustments)
82%
Calibration (OEM/customer specification with major adjustments)
77%
Repairs
68%
Preventative maintenance
45%
Source: TechValidate survey of 22 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 3, 2022   TVID: 68B-191-08F

Hexagon Manufacturing Intelligence Customer Research

What types of services are important to you?

Calibration
85%
Repair
72%
Certification
67%
Preventative maintenance
57%
Source: TechValidate survey of 60 users of Hexagon Manufacturing Intelligence
Validated
  Published: Mar. 21, 2022   TVID: A0D-00C-84C

CABINET VISION Customer Research

What types of operational benefits did your organization realize following the deployment of CABINET VISION?

Improved the efficiency of your manufacturing process
72%
Reduced time from design to finished product
62%
Improved overall product quality
43%
Increased profit margins
23%
Improved quality of communications throughout departments
20%
Won new jobs or entered new markets
15%
Other
6%
Source: TechValidate survey of 356 users of CABINET VISION
Validated
  Published: Aug. 10, 2021   TVID: 9B2-DFB-53F

CABINET VISION Customer Research

What were the top purchasing drivers for choosing CABINET VISION for your business?

Outputting to CNC machinery
66%
Saving time
62%
Maximizing material utilization
41%
Increasing customization capabilities
34%
Increasing sales with rendering and presentations
33%
Reducing costs
29%
Bidding and quoting capabilities
22%
Digitizing shop communications
17%
Other
7%
Source: TechValidate survey of 393 users of CABINET VISION
Validated
  Published: Aug. 10, 2021   TVID: 5A4-8FB-A02

SFx Asset Management Customer Research

To what degree do you benefit from SFx Asset Management?
23%
12%
15%
12%
15%
15%
4%
0%
4%
0%
Source: TechValidate survey of 26 users of SFx Asset Management
Validated
  Published: Dec. 21, 2020   TVID: 283-579-6C3

Hexagon Manufacturing Intelligence Customer Research

What is the most challenging part of executing (running) a measurement routine on your CMM?

Placing the fixture
17%
Aligning the part
22%
Calibrating the probes
37%
Environmental stability
13%
Other
32%
Source: TechValidate survey of 525 users of Hexagon Manufacturing Intelligence
Validated
  Published: Jun. 4, 2020   TVID: 4BD-EBD-8F0

Hexagon Manufacturing Intelligence Customer Research

What is the most challenging part of executing (running) a measurement routine on your CMM?

Aligning the part
32%
Placing the fixture
23%
Environmental stability
22%
Calibrating the probes
19%
Source: TechValidate survey of 253 users of Hexagon Manufacturing Intelligence
Validated
  Published: Mar. 13, 2020   TVID: 7F5-F21-A49

PC-DMIS 2017 Users' Group Meeting Customer Research

What were your favorite benefits of the PC-DMIS Users Group Meeting at HxGN LIVE?

Hands-on training classes
71%
Power Users Session
71%
Technical Presentations
54%
Metrology Lounge walk-in Clinic
50%
Live Idea Center (User Echo) Session
29%
Source: TechValidate survey of 24 users of PC-DMIS 2017 Users' Group Meeting
Validated
  Published: Mar. 16, 2018   TVID: DB2-474-9F8

Hexagon Manufacturing Intelligence Customer Research

What has enabled you to reduce the amount of time dedicated to inspection tasks the most?

Flexible (Reflector, Probe, Scanner) solution enables me to use it in a wide variety of inspection applications
49%
PowerLock functionality for quick measurements after interruption of the line of sight
45%
Six degrees of freedom (6DoF) probing capabilities
45%
Speed and scanning volume of the Leica T-Scan
32%
Hot-swappable battery power supply
9%
Source: TechValidate survey of 97 users of Hexagon Manufacturing Intelligence
Validated
  Published: Nov. 29, 2017   TVID: 2CD-F39-73D

Hexagon Manufacturing Intelligence Customer Research

Easy to Learn, Easy to Use

How easy was it for you/your staff to learn how to use the Leica Tracker as compared to similar products?

Easy
49%
Very Easy
35%
Extremely Easy
13%
Difficult
2%
Source: TechValidate survey of 82 users of Hexagon Manufacturing Intelligence
Validated
  Published: Nov. 29, 2017   TVID: 17A-7D2-F22



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