LabWare LIMS and ELN Customer Research
Making Results Count Year After Year!
How long has your current organization used LabWare?
LabWare Customer Research
How has LabWare improved the ability to manage the laboratory?
Traceability/accountability to the individuals that performed the work |
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Better tracking of workflow |
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Helped to enforce adherence to Standard Operating Procedures |
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Visibility to data and summary reports that help identify improvement opportunities |
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Ability to identify bottlenecks in the lab |
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LabWare Customer Research
How has LabWare improved your ability to deliver lab results to clinicians?
Email to doctor indicating results available |
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Better visibility of results in hospital information system |
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More uniform reporting |
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Better process to review and approve test results |
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Improved process to transmit results |
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Able to resend result report if needed |
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Avoid the need for separate report for each lab section |
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Less transcription errors for manual results |
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Elimination of system delays |
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LabWare Customer Research
How has LabWare improved your ability to deliver lab results to clinicians?
Better visibility of results in hospital information system |
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Email to doctor indicating results available |
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Improved process to transmit results |
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More uniform reporting |
|
|
Better process to review and approve test results |
|
|
Able to resend result report if needed |
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Avoid the need for separate report for each lab section |
|
|
Less transcription errors for manual results |
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Elimination of system delays |
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LabWare LIMS and ELN Customer Research
Rate your satisfaction with LabWare® in the following areas:
Extremely Satisfied | Highly Satisfied | Satisfied | Dissatisfied | |
---|---|---|---|---|
Product Functionality |
24% |
50% |
24% |
2% |
LabWare Professional Services |
23% |
43% |
30% |
4% |
Customer Technical Support |
25% |
40% |
31% |
4% |
Customer Training |
19% |
42% |
35% |
4% |
LabWare LIMS and ELN Solutions Customer Research
What were the most significant challenges your company experienced prior to LabWare?
Lab efficiency/productivity |
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Instrument integration and consolidated reporting |
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Regulatory compliance |
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Security and protection of intellectual property |
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What benefits has your company realized from using LabWare® solutions?
Improved sample management, chain of custody, and turnaround time |
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Traceability, security and audit trails provide accountability |
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Captured data directly from laboratory instruments |
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Going paperless |
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Regulatory compliance |
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Generated high quality secure reporting |
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Controlled access to sensitive/proprietary data |
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Replaced Excel spreadsheets with integrated ELN |
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