TechValidate Research on LabWare LIMS and ELN

18 Charts


LabWare LIMS and ELN Customer Research

Making Results Count Year After Year!

How long has your current organization used LabWare?

15 or more years: 13%
10 to 14 years: 27%
5 to 9 years: 29%
1 to 4 years: 24%
Less than 1 year: 8%

LabWare Customer Research

Survey of Hospital Pathology Laboratory

How has LabWare improved the ability to manage the laboratory?

Traceability/accountability to the individuals that performed the work
100%
Better tracking of workflow
100%
Helped to enforce adherence to Standard Operating Procedures
86%
Visibility to data and summary reports that help identify improvement opportunities
86%
Ability to identify bottlenecks in the lab
71%

LabWare Customer Research

Survey of Hospital Pathology Laboratory

How has LabWare improved your ability to deliver lab results to clinicians?

Email to doctor indicating results available
86%
Better visibility of results in hospital information system
86%
More uniform reporting
71%
Better process to review and approve test results
71%
Improved process to transmit results
71%
Able to resend result report if needed
57%
Avoid the need for separate report for each lab section
43%
Less transcription errors for manual results
43%
Elimination of system delays
29%

LabWare Customer Research

How has LabWare improved your ability to deliver lab results to clinicians?

Better visibility of results in hospital information system
86%
Email to doctor indicating results available
86%
Improved process to transmit results
71%
More uniform reporting
71%
Better process to review and approve test results
71%
Able to resend result report if needed
57%
Avoid the need for separate report for each lab section
43%
Less transcription errors for manual results
43%
Elimination of system delays
29%

LabWare LIMS and ELN Customer Research

How would you rate your overall satisfaction with LabWare?

19%
17%
38%
12%
9%
3%
1%
1%
0%
0%

LabWare LIMS and ELN Customer Research

When asked to rate the product functionality of LabWare, organizations said:

Extremely Satisfied: 24%
Highly Satisfied: 50%
Satisfied: 24%
Dissatisfied: 2%

LabWare LIMS and ELN Customer Research

Why did you choose LabWare as an informatics partner?

Product Functionality
69%
Service and Support
44%
Global Presence
38%
Reputation
38%
Company Stability
33%
Responsiveness/Reliability/Uptime
25%
User Community
21%
Local Presence
19%
Price
11%

LabWare LIMS and ELN Customer Research

LabWare® Results Count Year After Year!

How long have you relied on LabWare®?

15 or more years: 12%
10 to 14 years: 27%
5 to 9 years: 30%
1 to 4 years: 23%
Less than 1 year: 7%

LabWare LIMS and ELN Customer Research

LabWare® Results Count! Just ask 1500 people.

Rate your satisfaction with LabWare® in the following areas:

Extremely Satisfied Highly Satisfied Satisfied Dissatisfied
Product Functionality

24%

50%

24%

2%

LabWare Professional Services

23%

43%

30%

4%

Customer Technical Support

25%

40%

31%

4%

Customer Training

19%

42%

35%

4%

LabWare LIMS and ELN Solutions Customer Research

LabWare Purchasing Drivers

What were the most significant challenges your company experienced prior to LabWare?

Lab efficiency/productivity
76%
Instrument integration and consolidated reporting
50%
Regulatory compliance
32%
Security and protection of intellectual property
15%

LabWare LIMS and ELN Solutions Customer Research

How long have Life Sciences organizations relied on LabWare?

Making Results Count Everyday!

15 or more years: 5%
10 to 14 years: 34%
5 to 9 years: 34%
1 to 4 years: 21%
Less than 1 year: 6%

LabWare LIMS & ELN Customer Research

When asked to rate the product functionality of LabWare, System Administrators at Pharmaceutical companies said:

Extremely Satisfied: 7%
Highly Satisfied: 62%
Satisfied: 31%
Dissatisfied: 0%

LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%
Highly Satisfied: 56%
Satisfied: 21%
Dissatisfied: 0%

LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%
Highly Satisfied: 46%
Satisfied: 26%
Dissatisfied: 0%

LabWare Technical Support Satisfaction in QA/QC Laboratories

When asked to rate the customer technical support of LabWare, customers who identified their laboratories as QA / QC said:

Extremely Satisfied: 29%
Highly Satisfied: 45%
Satisfied: 26%
Dissatisfied: 0%

Where is LabWare used?

Laboratory types counting on LabWare:

Analytical Services: 14%
Clinical Testing: 4%
Contract Testing: 4%
Environmental: 5%
Food / Beverage Testing: 8%
Government: 3%
Manufacturing: 8%
Public Health: 3%
QA/QC: 23%
R&D: 8%
Refinery: 3%
Water / Wastewater: 3%

LabWare® Solutions Deliver!

What benefits has your company realized from using LabWare® solutions?

Improved sample management, chain of custody, and turnaround time
70%
Traceability, security and audit trails provide accountability
68%
Captured data directly from laboratory instruments
55%
Going paperless
43%
Regulatory compliance
39%
Generated high quality secure reporting
37%
Controlled access to sensitive/proprietary data
30%
Replaced Excel spreadsheets with integrated ELN
19%

Top 3 reasons for choosing LabWare

Why did you choose LabWare as an informatics partner?

Product Functionality
67%
Service and Support
44%
Global Presence
37%



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