LabWare LIMS and ELN Customer Research
Making Results Count Year After Year!
How long has your current organization used LabWare?
15 or more years: 13%
10 to 14 years: 27%
5 to 9 years: 29%
1 to 4 years: 24%
Less than 1 year: 8%
LabWare Customer Research
How has LabWare improved the ability to manage the laboratory?
| Traceability/accountability to the individuals that performed the work |
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| Better tracking of workflow |
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| Helped to enforce adherence to Standard Operating Procedures |
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| Visibility to data and summary reports that help identify improvement opportunities |
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| Ability to identify bottlenecks in the lab |
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LabWare Customer Research
How has LabWare improved your ability to deliver lab results to clinicians?
| Email to doctor indicating results available |
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| Better visibility of results in hospital information system |
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| More uniform reporting |
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| Better process to review and approve test results |
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| Improved process to transmit results |
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| Able to resend result report if needed |
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| Avoid the need for separate report for each lab section |
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| Less transcription errors for manual results |
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| Elimination of system delays |
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LabWare Customer Research
How has LabWare improved your ability to deliver lab results to clinicians?
| Better visibility of results in hospital information system |
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| Email to doctor indicating results available |
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| Improved process to transmit results |
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| More uniform reporting |
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| Better process to review and approve test results |
|
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| Able to resend result report if needed |
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| Avoid the need for separate report for each lab section |
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| Less transcription errors for manual results |
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| Elimination of system delays |
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LabWare LIMS and ELN Customer Research
Rate your satisfaction with LabWare® in the following areas:
| Extremely Satisfied | Highly Satisfied | Satisfied | Dissatisfied | |
|---|---|---|---|---|
| Product Functionality |
24% |
50% |
24% |
2% |
| LabWare Professional Services |
23% |
43% |
30% |
4% |
| Customer Technical Support |
25% |
40% |
31% |
4% |
| Customer Training |
19% |
42% |
35% |
4% |
LabWare LIMS and ELN Solutions Customer Research
What were the most significant challenges your company experienced prior to LabWare?
| Lab efficiency/productivity |
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| Instrument integration and consolidated reporting |
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| Regulatory compliance |
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| Security and protection of intellectual property |
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What benefits has your company realized from using LabWare® solutions?
| Improved sample management, chain of custody, and turnaround time |
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| Traceability, security and audit trails provide accountability |
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| Captured data directly from laboratory instruments |
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| Going paperless |
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| Regulatory compliance |
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| Generated high quality secure reporting |
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| Controlled access to sensitive/proprietary data |
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| Replaced Excel spreadsheets with integrated ELN |
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