LabWare LIMS and ELN Customer Research
How would you rate your overall satisfaction with LabWare?
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19%
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17%
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38%
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12%
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9%
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3%
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1%
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1%
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0%
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0%
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LabWare LIMS and ELN Customer Research
Rate your satisfaction with LabWare in the following areas:
| Extremely Satisfied | Highly Satisfied | Satisfied | Dissatisfied | |
|---|---|---|---|---|
| Product Functionality |
24% |
50% |
24% |
2% |
| LabWare Professional Services |
23% |
43% |
30% |
4% |
| Customer Technical Support |
25% |
40% |
31% |
4% |
| Customer Training |
19% |
42% |
35% |
4% |
LabWare LIMS and ELN Solutions Customer Research
What were the most significant challenges your company experienced prior to LabWare?
| Lab efficiency/productivity |
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| Instrument integration and consolidated reporting |
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| Regulatory compliance |
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| Security and protection of intellectual property |
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What benefits has your company realized from using LabWare solutions?
| Improved sample management, chain of custody, and turnaround time |
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| Traceability, security and audit trails provide accountability |
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| Captured data directly from laboratory instruments |
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| Going paperless |
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| Regulatory compliance |
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| Generated high quality secure reporting |
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| Controlled access to sensitive/proprietary data |
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| Replaced Excel spreadsheets with integrated ELN |
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