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TechValidate Research on LabWare LIMS and ELN

14 Charts


LabWare LIMS and ELN Customer Research

How would you rate your overall satisfaction with LabWare?

19%
17%
38%
12%
9%
3%
1%
1%
0%
0%

LabWare LIMS and ELN Customer Research

When asked to rate the product functionality of LabWare, organizations said:

Extremely Satisfied: 24%
Highly Satisfied: 50%
Satisfied: 24%
Dissatisfied: 2%

LabWare LIMS and ELN Customer Research

Why did you choose LabWare as an informatics partner?

Product Functionality
69%
Service and Support
44%
Global Presence
38%
Reputation
38%
Company Stability
33%
Responsiveness/Reliability/Uptime
25%
User Community
21%
Local Presence
19%
Price
11%

LabWare LIMS and ELN Customer Research

Making “Results Count” year after year!

How long have you relied on LabWare?

15 or more years: 12%
10 to 14 years: 27%
5 to 9 years: 30%
1 to 4 years: 23%
Less than 1 year: 7%

LabWare LIMS and ELN Customer Research

Results Count! Just ask 1500 people.

Rate your satisfaction with LabWare in the following areas:

Extremely Satisfied Highly Satisfied Satisfied Dissatisfied
Product Functionality

24%

50%

24%

2%

LabWare Professional Services

23%

43%

30%

4%

Customer Technical Support

25%

40%

31%

4%

Customer Training

19%

42%

35%

4%

LabWare LIMS and ELN Solutions Customer Research

LabWare Purchasing Drivers

What were the most significant challenges your company experienced prior to LabWare?

Lab efficiency/productivity
76%
Instrument integration and consolidated reporting
50%
Regulatory compliance
32%
Security and protection of intellectual property
15%

LabWare LIMS and ELN Solutions Customer Research

How long have Life Sciences organizations relied on LabWare?

Making Results Count Everyday!

15 or more years: 5%
10 to 14 years: 34%
5 to 9 years: 34%
1 to 4 years: 21%
Less than 1 year: 6%

LabWare LIMS & ELN Customer Research

When asked to rate the product functionality of LabWare, System Administrators at Pharmaceutical companies said:

Extremely Satisfied: 7%
Highly Satisfied: 62%
Satisfied: 31%
Dissatisfied: 0%

LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%
Highly Satisfied: 56%
Satisfied: 21%
Dissatisfied: 0%

LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%
Highly Satisfied: 46%
Satisfied: 26%
Dissatisfied: 0%

LabWare Technical Support Satisfaction in QA/QC Laboratories

When asked to rate the customer technical support of LabWare, customers who identified their laboratories as QA / QC said:

Extremely Satisfied: 29%
Highly Satisfied: 45%
Satisfied: 26%
Dissatisfied: 0%

Where is LabWare used?

Laboratory types counting on LabWare:

Analytical Services: 14%
Clinical Testing: 4%
Contract Testing: 4%
Environmental: 5%
Food / Beverage Testing: 8%
Government: 3%
Manufacturing: 8%
Public Health: 3%
QA/QC: 23%
R&D: 8%
Refinery: 3%
Water / Wastewater: 3%

The benefits of using LabWare Solutions

What benefits has your company realized from using LabWare solutions?

Improved sample management, chain of custody, and turnaround time
70%
Traceability, security and audit trails provide accountability
68%
Captured data directly from laboratory instruments
55%
Going paperless
43%
Regulatory compliance
39%
Generated high quality secure reporting
37%
Controlled access to sensitive/proprietary data
30%
Replaced Excel spreadsheets with integrated ELN
19%

Top 3 reasons for choosing LabWare

Why did you choose LabWare as an informatics partner?

Product Functionality
67%
Service and Support
44%
Global Presence
37%



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