TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,849 Customers Surveyed

15,455 Data Points Collected

584 Published TechFacts

19 Published Charts

44 Published Case Studies



Selected Research Highlights


LabWare LIMS and ELN Customer Fact

Pfizer Inc. is extremely satisfied with LabWare® professional services.

LabWare LIMS and ELN Customer Research

Why did you choose LabWare as an informatics partner?

Product Functionality
69%
Service and Support
44%
Global Presence
38%
Reputation
38%
Company Stability
33%
Responsiveness/Reliability/Uptime
25%
User Community
21%
Local Presence
19%
Price
11%

LabWare LIMS and ELN Solutions Case Study

Natura Cosmeticos

Introduction

This case study of Natura Cosmeticos is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Security and protection of intellectual property
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed company uses:

  • Has used LabWare for 1 to 4 years.
  • Versions of LabWare the company is currently using:
    • LabWare LIMS v6
    • LabWare ELN
  • 3rd party software application interfaced to the LabWare system:
    • Enterprise Resource Planning (ERP)

Results

The surveyed company achieved the following results with LabWare LIMS and ELN Solutions:

  • Chose LabWare for an informatics partner because of their:
    • Company stability
    • Global presence
    • Local presence
    • Reputation
    • User community
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Replaced Excel spreadsheets with integrated ELN
    • Controlled access to sensitive / proprietary data
    • Went paperless
    • Improved regulatory compliance
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: highly satisfied
    • Professional services: extremely satisfied
    • Customer technical support: extremely satisfied
    • Customer training: highly satisfied

LabWare LIMS and ELN Customer Satisfaction Rating

Matt Meyer, a Sr. Systems Analyst at Zinpro Corporation, would be very likely to recommend LabWare:

LabWare has a great product and excellent support. They have met all our expectations and continue to do so.

LabWare LIMS and ELN Solutions Case Study

Making Results Count at a State Public Health Laboratory

Introduction

This case study of a state government organization is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare Solutions that the surveyed organization uses:

  • Uses LabWare in a Public Health type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • Version of LabWare the company is currently using:
    • LabWare LIMS v6

Results

The surveyed organization achieved the following results with LabWare Solutions:

  • Chose LabWare for an informatics partner because of their:
    • They were the only eligible bid
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive / proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: satisfied
    • Professional services: highly satisfied
    • Customer technical support: highly satisfied
    • Customer training: satisfied

LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%
Highly Satisfied: 46%
Satisfied: 26%
Dissatisfied: 0%


More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website