TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,773 Customers Surveyed

14,831 Data Points Collected

545 Published TechFacts

17 Published Charts

41 Published Case Studies



Selected Research Highlights


LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%
Highly Satisfied: 46%
Satisfied: 26%
Dissatisfied: 0%

LabWare LIMS and ELN Solutions Case Study

Making Results Count at a State Public Health Laboratory

Introduction

This case study of a state government organization is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare Solutions that the surveyed organization uses:

  • Uses LabWare in a Public Health type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • Version of LabWare the company is currently using:
    • LabWare LIMS v6

Results

The surveyed organization achieved the following results with LabWare Solutions:

  • Chose LabWare for an informatics partner because of their:
    • They were the only eligible bid
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive / proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: satisfied
    • Professional services: highly satisfied
    • Customer technical support: highly satisfied
    • Customer training: satisfied

Case Study: Total Petrochemicals and Refining USA

Introduction

This case study of Total Petrochemicals and Refining USA, Inc. is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

  • Challenge solved with LabWare:
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in a QA / QC type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Data Acquisition Systems

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Service and support
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: highly satisfied
    • Professional services: extremely satisfied
    • Customer technical support: extremely satisfied
    • Customer training: highly satisfied

LabWare Customer Research

How has LabWare improved your ability to deliver lab results to clinicians?

Better visibility of results in hospital information system
86%
Email to doctor indicating results available
86%
Improved process to transmit results
71%
More uniform reporting
71%
Better process to review and approve test results
71%
Able to resend result report if needed
57%
Avoid the need for separate report for each lab section
43%
Less transcription errors for manual results
43%
Elimination of system delays
29%

LabWare LIMS and ELN Solutions Customer Satisfaction Rating

An IT Manager at a small business environmental services & equipment company would be likely to recommend LabWare:

High functionality and supportability.

LabWare LIMS and ELN Customer Satisfaction Rating

Unmatched Flexibility

A LIMS Manager at a University Department of Forensic Medicine would be very likely to recommend LabWare LIMS for this reason:

In my opinion, nothing else compares to the flexibility of LabWare LIMS.



More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website