Menu

TechValidate Research on LabWare’s Enterprise Laboratory Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare’s Enterprise Laboratory Platform. TechValidate stands behind the authenticity of all published data. Learn more »



1,129 Customers Surveyed

9,200 Data Points Collected

76 Published TechFacts

11 Published Charts

12 Published Case Studies



Selected Research Highlights


LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%
Highly Satisfied: 56%
Satisfied: 21%
Dissatisfied: 0%

LabWare LIMS & ELN Customer Research

When asked to rate the product functionality of LabWare, System Administrators at Pharmaceutical companies said:

Extremely Satisfied: 7%
Highly Satisfied: 62%
Satisfied: 31%
Dissatisfied: 0%

Case Study: Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Challenges solved with LabWare:
    • Lab efficiency/productivity
    • Security and protection of intellectual property

Use Case

  • Uses LabWare in a R&D type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Chromatography Data System (CDS)
    • Other Data Acquisition System

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Reputation
    • Responsiveness/reliability/uptime
    • Service and support
    • User community
    • Product functionality
    • Price
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Replaced Excel spreadsheets with integrated ELN
    • Controlled access to sensitive/proprietary data
    • Went paperless
    • Improved regulatory compliance

LabWare LIMS and ELN Solutions Case Study

Assuring Quality at Avon Cosmetics

Introduction

This case study of Avon Cosmetics is based on a May 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Regulatory compliance
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed company uses:

  • Uses LabWare in a QA / QC type of laboratory.
  • Has used LabWare for 1 to 4 years.
  • Version of LabWare the company is currently using:
    • LabWare LIMS v6
  • 3rd party software application interfaced to the LabWare system:
    • Customer Relationship Management (CRM)

Results

The surveyed company achieved the following results with LabWare LIMS and ELN Solutions:

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Responsiveness / reliability / uptime
    • Service and support
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Improved traceability, security and audit trails that provided accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
    • Improved regulatory compliance
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: extremely satisfied
    • Professional services: highly satisfied
    • Customer technical support: highly satisfied
    • Customer training: satisfied

5/5 Stars

Benefits experienced with LabWare:

LabWare is the most excellent program to use with all analytical laboratory, such as control sample, reporting, etc.

LabWare LIMS & ELN Customer Satisfaction Rating

A LIMS Manager at an Infectious Disease Care and Treatment Provider, would be very likely to recommend LabWare LIMS & ELN for this reason:

LabWare has solved almost 100% of the data and information issues we had recently in our laboratory, which has greatly improved our efficiency. I also like the customer service of LabWare, attending to customers needs promptly.



More to Explore



About LabWare’s Enterprise Laboratory Platform

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare’s Enterprise Laboratory Platform Website   LabWare Website