Original Research on LabWare LIMS and ELN

LabWare LIMS & ELN Customer Satisfaction Rating

Totally happy after 18 years!

A Laboratory Director at a large enterprise food company would be very likely to recommend LabWare for this reason:

After 18 years of using LabWare software, I am totally happy with it. We never have any bugs from LabWare software, and it is robust enough to meet all our needs.

Top 3 reasons for choosing LabWare

Why did you choose LabWare as an informatics partner?

Product Functionality	67%
Service and Support	44%
Global Presence	37%

LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%

Highly Satisfied: 46%

Satisfied: 26%

Dissatisfied: 0%

Case Study: Large Enterprise Food Company

Introduction

This case study of a large enterprise food company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is an excellent product and is highly configurable using standard LabWare tools. It also provides good base functionality and excellent instrument integration. LabWare is better than the other LIMS that I’ve seen at other labs while doing ISO 17025 audits.”

Challenges

Challenges solved with LabWare:
- Lab efficiency / productivity
- Instrument integration and consolidated reporting

Use Case

Uses LabWare in a Food / Beverage Testing type of laboratory
Has used LabWare for 15 or more years
3rd party software application interfaced to the LabWare system:
- Chromatography Data System (CDS)

Results

Chose LabWare for an informatics partner because of their:
- User community
- Product functionality
- Price
Benefits realized from using LabWare solutions:
- Improved sample management, chain of custody, and turnaround time
- Captured data directly from laboratory instruments
- Improved traceability, security and audit trails that provided accountability
- Generated high quality secure reporting
- Controlled access to sensitive/proprietary data
- Went paperless
- Improved regulatory compliance
Satisfaction with the following LabWare areas:
- Product functionality: extremely satisfied
- Customer technical support: extremely satisfied
- Customer training: highly satisfied

LabWare LIMS and ELN Case Study

Medium Enterprise Pharmaceuticals Company

Introduction

This case study of a medium enterprise pharmaceuticals company is based on a November 2017 survey of LabWare LIMS and ELN customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“LabWare provides a positive Return On Investment (ROI) for my organization.”

“LabWare LIMS is used by almost 99% of our company, it handles everything from lab testing to purchasing to invoicing. Our company could not function today without it.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN:

Challenges solved with LabWare:
- Lab efficiency/productivity
- Regulatory compliance
- Security and protection of intellectual property
- Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN that the surveyed company uses:

Versions of LabWare the company is currently using:
- LabWare LIMS v6
Has used LabWare for 5 to 9 years.
3rd-party tools interfaced with LabWare:
- Analytical Balances: fully interfaced
- CDS: fully interfaced

Results

The surveyed company achieved the following results with LabWare LIMS and ELN:

Chose LabWare for an informatics partner because of their:
- Reputation
- Responsiveness/reliability/uptime
- Service and support
- Product functionality
- Price
Satisfaction with the following LabWare areas:
- Product functionality: Extremely satisfied
- Industry focused templates: Highly satisfied
- Professional services: Extremely satisfied
- Customer technical support: Highly satisfied
- Customer training: Extremely satisfied

LabWare LIMS and ELN Customer Testimonial

Compliance and ease of use says it all.

— Aaron Chesnut, Laboratory Director, Prolacta Bioscience

TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Totally happy after 18 years!

Top 3 reasons for choosing LabWare

LabWare Professional Services Customer Satisfaction

Case Study: Large Enterprise Food Company

Introduction

Challenges

Use Case

Results

Company Profile

About LabWare LIMS and ELN Solutions

Medium Enterprise Pharmaceuticals Company

Introduction

Challenges

Use Case

Results

Company Profile

About LabWare LIMS and ELN

More to Explore

About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.