TechValidate Research on LabWare’s Enterprise Laboratory Platform

Introduction

This case study of a federal government laboratory is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select LabWare LIMS and ELN Solutions:

• Challenges solved with LabWare:
  • Lab efficiency / productivity
  • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed organization uses:

• Uses LabWare in an Analytical Services type of laboratory.
• Has used LabWare for 5 to 9 years.
• Version of LabWare the company is currently using:
  • LabWare LIMS v6
• 3rd party software application interfaced to the LabWare system:
  • Enterprise Resource Planning (ERP)

Results

The surveyed organization achieved the following results with LabWare LIMS and ELN Solutions:

• Chose LabWare for an informatics partner because of their:
  • Global presence
  • Service and support
  • Product functionality
• Benefits realized from using LabWare solutions:
  • Improved sample management, chain of custody, and turnaround time
  • Captured data directly from laboratory instruments
  • Improved traceability, security and audit trails that provided accountability
  • Replaced Excel spreadsheets with integrated ELN
  • Went paperless
• Satisfaction with the following LabWare areas:
  • Product functionality: extremely satisfied
  • Industry focused templates: satisfied
  • Professional services: extremely satisfied
  • Customer technical support: extremely satisfied
  • Customer training: highly satisfied

Introduction

This case study of Colombia National Cancer Institute is based on a May 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare:

• Challenges solved with LabWare:
  • Lab efficiency/productivity
  • Regulatory compliance
  • Security and protection of intellectual property
  • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare that the surveyed company uses:

• Uses LabWare in a BioBank.
• Has used LabWare for 5 to 9 years.
• Versions of LabWare the company is currently using:
  • LabWare LIMS v6
• 3rd party software application interfaced to the LabWare system:
  • Pathology

Results

The surveyed company achieved the following results with LabWare Solutions:

• Chose LabWare for an informatics partner because of their:
  • Company stability
  • Global presence
  • Local presence
  • Reputation
  • Responsiveness / reliability / uptime
  • Service and support
  • User community
  • Product functionality
• Benefits realized from using LabWare solutions:
  • Improved sample management, chain of custody, and turnaround time
  • Improved traceability, security and audit trails that provide accountability
  • Generated high-quality secure reporting
  • Controlled access to sensitive / proprietary data
  • Went paperless
  • Improved regulatory compliance
• Satisfaction with the following LabWare areas:
  • Product functionality: extremely satisfied
  • Industry focused templates: extremely satisfied
  • Professional services: extremely satisfied
  • Customer technical support: highly satisfied
  • Customer training: highly satisfied