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TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,750 Customers Surveyed

14,649 Data Points Collected

213 Published TechFacts

12 Published Charts

16 Published Case Studies



Selected Research Highlights


Case Study: Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Challenges solved with LabWare:
    • Lab efficiency/productivity
    • Security and protection of intellectual property

Use Case

  • Uses LabWare in a R&D type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Chromatography Data System (CDS)
    • Other Data Acquisition System

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Reputation
    • Responsiveness/reliability/uptime
    • Service and support
    • User community
    • Product functionality
    • Price
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Replaced Excel spreadsheets with integrated ELN
    • Controlled access to sensitive/proprietary data
    • Went paperless
    • Improved regulatory compliance

LabWare LIMS and ELN Customer Satisfaction Rating

A LIMS Developer at a Global 500 chemicals company would be very likely to recommend LabWare for this reason:

Great system, very flexible, and powerful in what can be created.

Case Study: Global 500 Industrial Manufacturing Company

Introduction

This case study of a global 500 industrial manufacturing company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in Petrochemical type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Other Data Acquisition System
    • Customer Relationship Management (CRM)
    • Enterprise Resource Planning (ERP)

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Reputation
    • User community
  • Benefit realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
  • Satisfaction with the following LabWare areas:
    • Product functionality: extremely satisfied
    • Industry focused templates: extremely satisfied
    • Professional services: extremely satisfied
    • Customer technical support: highly satisfied
    • Customer training: highly satisfied

LabWare LIMS and ELN Customer Research

Results Count! Just ask 1500 people.

Rate your satisfaction with LabWare in the following areas:

Extremely Satisfied Highly Satisfied Satisfied Dissatisfied
Product Functionality

24%

50%

24%

2%

LabWare Professional Services

23%

43%

30%

4%

Customer Technical Support

25%

40%

31%

4%

Customer Training

19%

42%

35%

4%

LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%
Highly Satisfied: 56%
Satisfied: 21%
Dissatisfied: 0%

LabWare LIMS and ELN Customer Testimonial

Overall, LabWare has a lot of impact on our organization because of digitization and automation of projects. The business is spending less time entering data and avoiding CAPA and other regulated issues.

Jay Polam, LIMS Developer, BioReliance Corporation



More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website