TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,846 Customers Surveyed

15,430 Data Points Collected

580 Published TechFacts

18 Published Charts

44 Published Case Studies



Selected Research Highlights


LabWare LIMS and ELN Customer Satisfaction Rating

A LIMS Developer at a medium enterprise food company would be very likely to recommend LabWare LIMS and ELN for this reason:

I have seen other systems and I love the way LabWare is so configurable, ready to help with questions, and customer friendly.

LabWare LIMS and ELN Solutions Customer Fact

NAPSOFT is extremely satisfied with LabWare’s product functionality.

Top 3 reasons for choosing LabWare

Why did you choose LabWare as an informatics partner?

Product Functionality
67%
Service and Support
44%
Global Presence
37%

LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%
Highly Satisfied: 56%
Satisfied: 21%
Dissatisfied: 0%

LabWare LIMS and ELN Case Study

Medium Enterprise Food Company

Introduction

This case study of a medium enterprise food company is based on a November 2017 survey of LabWare LIMS and ELN customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“LabWare provides a positive Return On Investment (ROI) for my organization.”

“Front end – the organization of workflows and information management facilitates laboratory staff operations, identifying what needs to be done and hiding what doesn’t. Permissions and restrictions facilitate regulatory compliance.

Backend – the organization of data facilitates interfacing and availability to other systems. In-house LIMS administration training permits auditable, verifiable enhancements to base functionality. Automated functions and rules minimize risks of human error."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN:

  • Challenges solved with LabWare:
    • Regulatory compliance
    • Traceability to lab testing. Transparency.

Use Case

The key features and functionalities of LabWare LIMS and ELN that the surveyed company uses:

  • Versions of LabWare the company is currently using:
    • LabWare 7 LIMS
  • Has used LabWare for 1 to 4 years.
  • Third-party tools interfaced with LabWare:
    • ERP: partially interfaced

Results

The surveyed company achieved the following results with LabWare LIMS and ELN:

  • Chose LabWare for an informatics partner because of their:
    • Company stability
    • Local presence
    • Reputation
    • Product functionality
  • Satisfaction with the following LabWare areas:
    • Product functionality: Extremely satisfied
    • Industry focused templates: Highly satisfied
    • Professional services: Highly satisfied
    • Customer technical Support: highly satisfied
    • Customer training: Extremely satisfied

LabWare LIMS and ELN Solutions Case Study

Making Results Count at a State Public Health Laboratory

Introduction

This case study of a state government organization is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare Solutions that the surveyed organization uses:

  • Uses LabWare in a Public Health type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • Version of LabWare the company is currently using:
    • LabWare LIMS v6

Results

The surveyed organization achieved the following results with LabWare Solutions:

  • Chose LabWare for an informatics partner because of their:
    • They were the only eligible bid
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive / proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: satisfied
    • Professional services: highly satisfied
    • Customer technical support: highly satisfied
    • Customer training: satisfied


More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website