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TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,748 Customers Surveyed

14,629 Data Points Collected

205 Published TechFacts

13 Published Charts

16 Published Case Studies



Selected Research Highlights


LabWare LIMS & ELN Customer Research

When asked to rate the product functionality of LabWare, System Administrators at Pharmaceutical companies said:

Extremely Satisfied: 7%
Highly Satisfied: 62%
Satisfied: 31%
Dissatisfied: 0%

LabWare Technical Support Satisfaction in QA/QC Laboratories

When asked to rate the customer technical support of LabWare, customers who identified their laboratories as QA / QC said:

Extremely Satisfied: 29%
Highly Satisfied: 45%
Satisfied: 26%
Dissatisfied: 0%

Case Study: Total Petrochemicals and Refining USA

Introduction

This case study of Total Petrochemicals and Refining USA, Inc. is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

  • Challenge solved with LabWare:
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in a QA / QC type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Data Acquisition Systems

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Service and support
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: highly satisfied
    • Professional services: extremely satisfied
    • Customer technical support: extremely satisfied
    • Customer training: highly satisfied

LabWare LIMS and ELN Customer Testimonial

LabWare at PepsiCo International

LabWare LIMS has made the acquisition, management, and reporting of our laboratory data more efficient and accurate.

Peter Everard, LIMS Developer, PepsiCo International

LabWare LIMS & ELN Customer Satisfaction Rating

Roger Gurdian, a QC Manager at Recope, would be very likely to recommend LabWare for this reason:

Excellent software. Very flexible and adaptable to laboratory requirements.

LabWare LIMS and ELN Solutions Case Study

Colombia National Cancer Institute

Introduction

This case study of Colombia National Cancer Institute is based on a May 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare:

  • Challenges solved with LabWare:
    • Lab efficiency/productivity
    • Regulatory compliance
    • Security and protection of intellectual property
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare that the surveyed company uses:

  • Uses LabWare in a BioBank.
  • Has used LabWare for 5 to 9 years.
  • Versions of LabWare the company is currently using:
    • LabWare LIMS v6
  • 3rd party software application interfaced to the LabWare system:
    • Pathology

Results

The surveyed company achieved the following results with LabWare Solutions:

  • Chose LabWare for an informatics partner because of their:
    • Company stability
    • Global presence
    • Local presence
    • Reputation
    • Responsiveness / reliability / uptime
    • Service and support
    • User community
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Improved traceability, security and audit trails that provide accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive / proprietary data
    • Went paperless
    • Improved regulatory compliance
  • Satisfaction with the following LabWare areas:
    • Product functionality: extremely satisfied
    • Industry focused templates: extremely satisfied
    • Professional services: extremely satisfied
    • Customer technical support: highly satisfied
    • Customer training: highly satisfied


More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website