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TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,750 Customers Surveyed

14,649 Data Points Collected

334 Published TechFacts

12 Published Charts

16 Published Case Studies



Selected Research Highlights


Case Study: Global 500 Industrial Manufacturing Company

Introduction

This case study of a global 500 industrial manufacturing company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in Petrochemical type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Other Data Acquisition System
    • Customer Relationship Management (CRM)
    • Enterprise Resource Planning (ERP)

Results

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Reputation
    • User community
  • Benefit realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
  • Satisfaction with the following LabWare areas:
    • Product functionality: extremely satisfied
    • Industry focused templates: extremely satisfied
    • Professional services: extremely satisfied
    • Customer technical support: highly satisfied
    • Customer training: highly satisfied

LabWare LIMS and ELN Solutions Case Study

Assuring Quality at Avon Cosmetics

Introduction

This case study of Avon Cosmetics is based on a May 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN Solutions:

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Regulatory compliance
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed company uses:

  • Uses LabWare in a QA / QC type of laboratory.
  • Has used LabWare for 1 to 4 years.
  • Version of LabWare the company is currently using:
    • LabWare LIMS v6
  • 3rd party software application interfaced to the LabWare system:
    • Customer Relationship Management (CRM)

Results

The surveyed company achieved the following results with LabWare LIMS and ELN Solutions:

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Responsiveness / reliability / uptime
    • Service and support
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Improved traceability, security and audit trails that provided accountability
    • Generated high-quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
    • Improved regulatory compliance
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: extremely satisfied
    • Professional services: highly satisfied
    • Customer technical support: highly satisfied
    • Customer training: satisfied

Top 3 reasons for choosing LabWare

Why did you choose LabWare as an informatics partner?

Product Functionality
67%
Service and Support
44%
Global Presence
37%

LabWare LIMS and ELN Customer Testimonial

Replacing Legacy Applications

LabWare has allowed our business to replace two of our legacy applications. A further system replacement is planned for the next phase. Our staff are now able to support the LabWare system in-house.

Laboratory Manager, State & Local Government Agency

LabWare LIMS and ELN Solutions Customer Satisfaction Rating

Making Millions of Results Count!

An IT Director at a global contract research organization providing drug development services would be very likely to recommend LabWare for this reason:

We process over 6 million lab results a month through LabWare.

LabWare LIMS and ELN Solutions Customer Research

LabWare Purchasing Drivers

What were the most significant challenges your company experienced prior to LabWare?

Lab efficiency/productivity
76%
Instrument integration and consolidated reporting
50%
Regulatory compliance
32%
Security and protection of intellectual property
15%


More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website