TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »



1,773 Customers Surveyed

14,831 Data Points Collected

545 Published TechFacts

17 Published Charts

41 Published Case Studies



Selected Research Highlights


LabWare Technical Support Satisfaction in QA/QC Laboratories

When asked to rate the customer technical support of LabWare, customers who identified their laboratories as QA / QC said:

Extremely Satisfied: 29%
Highly Satisfied: 45%
Satisfied: 26%
Dissatisfied: 0%

LabWare LIMS and ELN Customer Satisfaction Rating

An IT Support at a large enterprise metals & mining company would be very likely to recommend LabWare for this reason:

LabWare makes everything easy.

LabWare LIMS and ELN Solutions Customer Research

How long have Life Sciences organizations relied on LabWare?

Making Results Count Everyday!

15 or more years: 5%
10 to 14 years: 34%
5 to 9 years: 34%
1 to 4 years: 21%
Less than 1 year: 6%

Case Study: Large Enterprise Food Company

Introduction

This case study of a large enterprise food company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is an excellent product and is highly configurable using standard LabWare tools. It also provides good base functionality and excellent instrument integration. LabWare is better than the other LIMS that I’ve seen at other labs while doing ISO 17025 audits.”

Challenges

  • Challenges solved with LabWare:
    • Lab efficiency / productivity
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in a Food / Beverage Testing type of laboratory
  • Has used LabWare for 15 or more years
  • 3rd party software application interfaced to the LabWare system:
    • Chromatography Data System (CDS)

Results

  • Chose LabWare for an informatics partner because of their:
    • User community
    • Product functionality
    • Price
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
    • Improved regulatory compliance
  • Satisfaction with the following LabWare areas:
    • Product functionality: extremely satisfied
    • Customer technical support: extremely satisfied
    • Customer training: highly satisfied

LabWare LIMS and ELN Case Study

Scotland’s Rural College (SRUC)

Introduction

This case study of SRUC is based on a November 2017 survey of LabWare LIMS and ELN customers by TechValidate, a 3rd-party research service.

“LabWare provides a positive Return On Investment (ROI) for my organization.”

“LIMS was used in 8 vet centres and an environmental testing laboratory. However they where in affect 9 instances of LIMS with limited connectivity. Now we are rolling out LabWare to all areas that require LIMS. Crop Systems, 8 Vet Centres, Environmental lab, Research, and Animal Vet Sciences. A single system across the whole of SRUC. So in one word – efficiency.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select LabWare LIMS and ELN:

  • Challenges solved with LabWare:
    • Lab efficiency/productivity
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN that the surveyed organization uses:

  • Versions of LabWare the company is currently using:
    • LabWare LIMS v6
  • Third-party tools interfaced with LabWare:
    • Analytical Balances: Fully interfaced
    • CDS: Partially interfaced
    • ERP: Partially interfaced
    • ELN (not LabWare): Partially interfaced

Results

The surveyed organization achieved the following results with LabWare LIMS and ELN:

  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Local presence
    • Service and support
    • User community
    • Product functionality
  • Satisfaction with the following LabWare areas:
    • Product functionality: Extremely satisfied
    • Industry focused templates: Highly satisfied
    • Professional services: Highly satisfied
    • Customer technical support: Highly satisfied
    • Customer training: Highly satisfied

LabWare LIMS and ELN Customer Testimonial

Quality Control Efficiency

LabWare has made the QC process so much more efficient compared to our previous LIMS.

IT Manager, Large Enterprise Chemicals Company



More to Explore



About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.

LabWare LIMS and ELN Website   LabWare Website