Original Research on LabWare LIMS and ELN

LabWare Professional Services Customer Satisfaction

When asked to rate the professional services of LabWare, customers who identified themselves as end users said:

Extremely Satisfied: 28%

Highly Satisfied: 46%

Satisfied: 26%

Dissatisfied: 0%

LabWare LIMS and ELN Case Study

Medium Enterprise Food Company

Introduction

This case study of a medium enterprise food company is based on a November 2017 survey of LabWare LIMS and ELN customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“LabWare provides a positive Return On Investment (ROI) for my organization.”

“Front end – the organization of workflows and information management facilitates laboratory staff operations, identifying what needs to be done and hiding what doesn’t. Permissions and restrictions facilitate regulatory compliance.

Backend – the organization of data facilitates interfacing and availability to other systems. In-house LIMS administration training permits auditable, verifiable enhancements to base functionality. Automated functions and rules minimize risks of human error."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN:

Challenges solved with LabWare:
- Regulatory compliance
- Traceability to lab testing. Transparency.

Use Case

The key features and functionalities of LabWare LIMS and ELN that the surveyed company uses:

Versions of LabWare the company is currently using:
- LabWare 7 LIMS
Has used LabWare for 1 to 4 years.
Third-party tools interfaced with LabWare:
- ERP: partially interfaced

Results

The surveyed company achieved the following results with LabWare LIMS and ELN:

Chose LabWare for an informatics partner because of their:
- Company stability
- Local presence
- Reputation
- Product functionality
Satisfaction with the following LabWare areas:
- Product functionality: Extremely satisfied
- Industry focused templates: Highly satisfied
- Professional services: Highly satisfied
- Customer technical Support: highly satisfied
- Customer training: Extremely satisfied

LabWare LIMS and ELN Customer Testimonial

LabWare – A Key Business Partner

LabWare has been a key business partner for our organization. Their products have enabled us to digitize and centralize all lab data worldwide, including our corporate and dealer laboratories. LabWare has also helped us to standardize our test methods and reporting formats across our worldwide organization.

— Corporate Manager, Global 500 Industrial Manufacturing Company

LabWare LIMS and ELN Solutions Case Study

S-Chem Petrochemicals

Introduction

This case study of S-Chem is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN Solutions:

Challenges solved with LabWare:
- Lab efficiency / productivity

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed company uses:

Uses LabWare in a QA / QC type of laboratory.
Has used LabWare for 10 to 14 years.
Version of LabWare the company is currently using:
- LabWare LIMS v6
3rd party software application interfaced to the LabWare system:
- SAP system

Results

The surveyed company achieved the following results with LabWare LIMS and ELN Solutions:

Chose LabWare for an informatics partner because of their:
- Company stability
Benefit realized from using LabWare solutions:
- Improved sample management, chain of custody, and turnaround time
Satisfaction with the following LabWare areas:
- Product functionality: highly satisfied
- Industry focused templates: highly satisfied
- Professional services: highly satisfied
- Customer technical support: highly satisfied
- Customer training: highly satisfied

LabWare LIMS & ELN Customer Satisfaction Rating

The Premier LIMS & ELN Solution

A LIMS Developer at a Global 500 metals & mining company would be very likely to recommend LabWare LIMS & ELN for this reason:

I consider LabWare to be the premier LIMS & ELN solution. There is tremendous flexibility and dependability. The support is great.

LIMS Managers Rating of LabWare Product Functionality

When asked to rate the product functionality of LabWare, LIMS Managers said:

Extremely Satisfied: 23%

Highly Satisfied: 56%

Satisfied: 21%

Dissatisfied: 0%

TechValidate Research on LabWare LIMS and ELN

These pages present data that TechValidate has sourced via direct research with verified customers and users of LabWare LIMS and ELN. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

LabWare Professional Services Customer Satisfaction

Medium Enterprise Food Company

Introduction

Challenges

Use Case

Results

Company Profile

About LabWare LIMS and ELN

LabWare – A Key Business Partner

S-Chem Petrochemicals

Introduction

Challenges

Use Case

Results

Company Profile

About LabWare LIMS and ELN Solutions

The Premier LIMS & ELN Solution

LIMS Managers Rating of LabWare Product Functionality

More to Explore

About LabWare LIMS and ELN

LabWare’s Enterprise Laboratory Platform is comprised of LIMS (Laboratory Information Management System) and ELN (Electronic Laboratory Notebook) functioning as an integrated single solution, it offers a range of user-configurable functionality and is based entirely on open standards.