TechValidate Research on LabWare’s Enterprise Laboratory Platform

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Challenges solved with LabWare:
  • Lab efficiency/productivity
  • Security and protection of intellectual property

Use Case

• Uses LabWare in a R&D type of laboratory.
• Has used LabWare for 10 to 14 years.
• 3rd party software applications interfaced to the LabWare system:
  • Chromatography Data System (CDS)
  • Other Data Acquisition System

Results

• Chose LabWare for an informatics partner because of their:
  • Global presence
  • Reputation
  • Responsiveness/reliability/uptime
  • Service and support
  • User community
  • Product functionality
  • Price
• Benefits realized from using LabWare solutions:
  • Improved sample management, chain of custody, and turnaround time
  • Captured data directly from laboratory instruments
  • Improved traceability, security and audit trails that provided accountability
  • Generated high quality secure reporting
  • Replaced Excel spreadsheets with integrated ELN
  • Controlled access to sensitive/proprietary data
  • Went paperless
  • Improved regulatory compliance

Introduction

This case study of Avon Cosmetics is based on a May 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN Solutions:

• Challenges solved with LabWare:
  • Lab efficiency / productivity
  • Regulatory compliance
  • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN Solutions that the surveyed company uses:

• Uses LabWare in a QA / QC type of laboratory.
• Has used LabWare for 1 to 4 years.
• Version of LabWare the company is currently using:
  • LabWare LIMS v6
• 3rd party software application interfaced to the LabWare system:
  • Customer Relationship Management (CRM)

Results

The surveyed company achieved the following results with LabWare LIMS and ELN Solutions:

• Chose LabWare for an informatics partner because of their:
  • Global presence
  • Responsiveness / reliability / uptime
  • Service and support
  • Product functionality
• Benefits realized from using LabWare solutions:
  • Improved sample management, chain of custody, and turnaround time
  • Improved traceability, security and audit trails that provided accountability
  • Generated high-quality secure reporting
  • Controlled access to sensitive/proprietary data
  • Went paperless
  • Improved regulatory compliance
• Satisfaction with the following LabWare areas:
  • Product functionality: highly satisfied
  • Industry focused templates: extremely satisfied
  • Professional services: highly satisfied
  • Customer technical support: highly satisfied
  • Customer training: satisfied