Sierra Case Study
This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.
Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.
Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.
Overall, the client rated Sierra as better than the competition when it comes to the following:
They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.
After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.
This data was sourced directly from verified users of Innovative Interfaces by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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