Hiya Research Chart: Top Reasons Why Customers Choose Hiya Connect

About This Data

This data was sourced directly from verified users of Hiya by TechValidate.

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Respondent Details

Statements from the following verified business professionals were used to create this chart:

	Company Size	Industry	Response
Director, Contact Center	Small Business	Financial Services	Our calls were being displayed as unidentified or unknown Our calls were being displayed with outdated or wrong caller ID names Our outbound calls were being labeled as spam
Manager, Marketing	Medium Enterprise	Insurance	Our calls were being displayed as unidentified or unknown Our answer rates and other key metrics were declining
Chief Operations Officer (COO)	Medium Enterprise	Consumer Services	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam Our answer rates and other key metrics were declining
Director, Product Management	Medium Enterprise	Healthcare	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam Our answer rates and other key metrics were declining
Manager, Telecommunications	Large Enterprise	Financial Services	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam
Chief Marketing Officer (CMO)	Small Business	Financial Services	Our calls were being displayed as unidentified or unknown Our calls were being displayed with outdated or wrong caller ID names Our outbound calls were being labeled as spam We needed more data and insights to help optimize our call center operations Our answer rates and other key metrics were declining
Director, Customer Relations	Medium Enterprise	Educational Institution	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam Our answer rates and other key metrics were declining
Chief Executive Officer (CEO)	Large Enterprise	Insurance	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam
Chief Executive Officer (CEO)	Global 500	Insurance	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam
Manager, Telecommunications	Large Enterprise	Professional Services	Our outbound calls were being labeled as spam

Our outbound calls were being labeled as spam	85%
Our calls were being displayed as unidentified or unknown	78%
Our answer rates and other key metrics were declining	54%
We needed more data and insights to help optimize our call center operations	20%
Our calls were being displayed with outdated or wrong caller ID names	17%

TechValidate Research on Hiya

Top Reasons Why Customers Choose Hiya Connect

About This Data