Hiya Research Chart: Challenges healthcare companies were facing with outbound calling operations prior to Hiya Connect

About This Data

This data was sourced directly from verified users of Hiya by TechValidate.

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Respondent Details

Statements from the following verified business professionals were used to create this chart:

	Company Size	Industry	Response
Operations Manager	Medium Enterprise	Insurance	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam Our answer rates and other key metrics were declining
Manager, Strategy & Operations	Medium Enterprise	Insurance	Our calls were being displayed as unidentified or unknown Our calls were being displayed with outdated or wrong caller ID names Our outbound calls were being labeled as spam We needed more data and insights to help optimize our call center operations Our answer rates and other key metrics were declining
Manager, Telecommunications	Large Enterprise	Professional Services	Our calls were being displayed as unidentified or unknown Our calls were being displayed with outdated or wrong caller ID names Our outbound calls were being labeled as spam
Business Development	Small Business	Marketing & Advertising	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam Our answer rates and other key metrics were declining
Head of Marketing	Small Business	Healthcare	Our outbound calls were being labeled as spam
Head of Marketing	Medium Enterprise	Financial Services	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam We needed more data and insights to help optimize our call center operations
Senior Manager, Operations	Large Enterprise	Marketing & Advertising	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam We needed more data and insights to help optimize our call center operations
Call Center Director	Small Business	Retail	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam
Systems/Network Administrator	Medium Enterprise	Automotive & Transport	Our outbound calls were being labeled as spam
Director of Operations	Medium Enterprise	Pharmaceuticals	Our calls were being displayed as unidentified or unknown Our outbound calls were being labeled as spam We had invested in a branded caller ID solution but wasn't seeing improvement in our outbound call KPIs We were unsatisfied of the reach of our current branded caller ID solutions

Our outbound calls were being labeled as spam	67%
Our calls were being displayed as unidentified or unknown	50%
Our answer rates and other key metrics were declining	17%
Our calls were being displayed with outdated or wrong caller ID names	17%
We needed more data and insights to help optimize our call center operations	17%

TechValidate Research on Hiya

Challenges healthcare companies were facing with outbound calling operations prior to Hiya Connect

About This Data