DrFirst Frederick Health Hospital

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Backline Case Study

Frederick Health Hospital

Introduction

This case study of Frederick Health Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“Yes, we implemented the Nurse Call system to Backline integration. Staff Assignments entered in Nurse Call flows to Backline. Clinicians assigned to the patient appear in Backline as primary caregivers. Also implemented Active Directory integration. Recently implemented Video Chat.”

“Most recently, during the COVID-19 crisis no visitors were permitted at the hospital and video chat provided patients and families an opportunity to communicate and interact. Video Chat was also valuable for patients and caregivers to provide remote care while safely interacting.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

To communicate more securely
To accelerate clinical workflows
To improve patient engagement
To streamline post-care outreach and education
To add or improve telehealth capabilities

Use Case

The key features and functionalities of Backline that the surveyed company uses:

To communicate with patients and family members securely
For telehealth visits to limit staff and patient exposure to infectious disease
To manage care coordination between internal departments
To manage care coordination with external hospitals, facilities, and care providers

How they used Backline during the COVID-19 Pandemic:

Limit staff and patient exposure by utilizing Telehealth capabilities
Improve care coordination between units

Backline features they are currently utilizing:

HIPAA-compliant text chat
Telehealth or video conferencing
Patient-centered chat

Use Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Patients and families
Primary care physicians
Homecare and hospice workers

Results

The surveyed company achieved the following results with Backline:

Level of satisfaction with the following Backline features:
- HIPAA-compliant text chat: extremely satisfied
- Video calls: extremely satisfied
- Patient-centered chat: extremely satisfied
- File sharing: extremely satisfied

About Backline

DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care, and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files, and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements.

Learn More:

Backline

TechValidate Research on DrFirst