TechValidate Research on Dell Partner Software

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Dell Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

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“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Lack of solution guidance/expertise
    • Keeping track of multiple vendors/providers
    • Lack of responsiveness/engagement and/or follow-up
    • Long lead times

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Productivity Apps
    • Cloud
  • Has purchased the following publishers from Dell:
    • Adobe
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated software suppliers
    • Best value (licensing expertise, relationship)
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • Time savings
    • Cost savings
    • Vendor consolidation
    • Having a trusted advisor at Dell
    • A trusted advisor at Dell
    • An easier life
    • Support for their software licensing requirements
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate software suppliers
  • Licensing expertise
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: best in class
    • customer experience/engagement: best in class

    • Organization Profile

    The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

    TechValidate stands behind the authenticity of this data.

    Organization Size:
    State & Local

    Industry:
    Government

    About Dell

    Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information.

    Learn More:

    Dell Partner Software

    Dell

    Source: TechValidate survey of a State & Local Government
    Validated
      Published: Oct. 12, 2020   TVID: 0F2-904-71D




    About This Data

    This data was sourced directly from verified users of Dell Partner Software by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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