Crisis Prevention Institute Customer Fact
The J. Paul Getty Trust – California: Stefanie Scott
“[With the Prepare Training® program], our staff maintains a more aware, objective, and professional attitude when responding to an agitated individual (staff, visitors, contractors). Staff respond nonjudgmentally and do not assume anything, [reminding each other], ‘It’s not about you. Who knows what happened before the visitor came here.’”
As a result, they achieved return on their investment with CPI by:
- Reducing disruptive incidents
- Reducing workplace violence
- Reducing injuries and liability
- Improving customer and employee interactions
- Improving staff skills and confidence by 75—99%
