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Crisis Prevention Institute Case Study

Riverside Healthcare – Illinois

Introduction

This case study of Riverside Healthcare – Illinois is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“There is a level of confidence among the staff that translates to a feeling of safety amongst the patients.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

Organization Profile

Organization:
Riverside Healthcare – Illinois

Industry:
Non-profit

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Margaret Garay, Clinical Coordinator, Riverside Healthcare - Illinois
Validated
  Published: Jun. 16, 2016   TVID: C2F-150-A0D




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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