Crisis Prevention Institute Vantage Community Services-Alberta

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Crisis Prevention Institute Case Study

Vantage Community Services – Alberta

Introduction

This case study of Vantage Community Services is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff confidence has increased greatly which has allowed them to intervene more quickly. Staff is better at recognizing signs when a client is showing signs of anxiety, and are able to intervene before a crisis develops more often. Clients are feeling staff listen more.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as a group home.
Provides refresher training to their staff every We don’t do refresher training.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 100% since implementing CPI Training.

TechValidate Research on Crisis Prevention Institute

Vantage Community Services – Alberta

Introduction

Challenges

Environment

Results

Organization Profile

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