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Crisis Prevention Institute Case Study

The Providence Service Corporation – Pennsylvania

Introduction

This case study of The Providence Service Corporation is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“Our staff are now more confident in their own abilities to de-escalate crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI trainings are adapted to my profession and CPI associates are always open and willing to help.”

Challenges

  • Sought Nonviolent Crisis Intervention training to:
    • Meet regulatory compliance
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health environment as behavioral health wraparound.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Improving staff skills and confidence

Company Profile

Company:
The Providence Service Corporation

Company Size:
Large Enterprise

Industry:
Health Care

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Scott Burcik, Case Manager, The Providence Service Corporation
Validated
  Published: Sep. 23, 2016   TVID: A51-33A-B3A




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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