Crisis Prevention Institute Saint Francis Hospital Medical Center-Connecticut

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Crisis Prevention Institute Case Study

Saint Francis Hospital Medical Center – Connecticut

Introduction

This case study of Saint Francis Hospital Medical Center – Connecticut is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, the staff became more confident in dealing with escalating situations, resulting in fewer injuries occurring.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

TechValidate Research on Crisis Prevention Institute

Saint Francis Hospital Medical Center – Connecticut

Introduction

Challenges

Environment

Results

Company Profile

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