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Crisis Prevention Institute Case Study

Potomac Highlands Guild – District of Columbia

Introduction

This case study of Potomac Highlands Guild is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training helps de-escalate acting-out clients in a safe and professional manner.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to:
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization as an outpatient center.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
  • Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence
    • Improving consumer safety

Organization Profile

Organization:
Potomac Highlands Guild

Industry:
Non-profit

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Juanita Haslacker, Professional Trainer, Potomac Highlands Guild
Validated
  Published: Aug. 25, 2016   TVID: 8E6-983-405




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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