Crisis Prevention Institute Canadian Mental Health Association-Ontario

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Crisis Prevention Institute Case Study

Canadian Mental Health Association – Ontario

Introduction

This case study of Canadian Mental Health Association is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is very valuable!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“With CPI, our staff are more confident and focused on de-escalation skills.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as community health.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Canadian Mental Health Association – Ontario

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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