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Crisis Prevention Institute Case Study

Prestera Center for Mental Health Services – West Virginia

Introduction

This case study of Prestera Center for Mental Health Services is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI has given my staff and coworkers the confidence they need to do their jobs in the behavioral health field and to keep a professional look about them.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The Nonviolent Crisis Intervention® program course work is simple and easy to teach. CPI’s customer service is excellent.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Reduce worker compensation claims
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization as a comprehensive center that serves multiple programs.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
  • Reduced worker compensation claims by up to 20% as a result of implementing CPI techniques.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing liability
    • Improving staff skills and confidence

Organization Profile

Organization:
Prestera Center for Mental Health Services

Industry:
Non-profit

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Joshua Vance, Administrator, Prestera Center for Mental Health Services
Validated
  Published: Jul. 27, 2016   TVID: 86A-B9E-D4D




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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