TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

Help Group West – California


This case study of Help Group West – California is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI is a great course for dealing with hostile and aggressive individuals in a professional and safe manner.”


Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.


Categorizes their healthcare environment as behavioral.


  • Reduced challenging / disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by reducing liability.

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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