Crisis Prevention Institute Alberta Health Services-Amber Smith-Canada

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Crisis Prevention Institute Case Study

Alberta Health Services – Amber Smith – Canada

Introduction

This case study of Alberta Health Services – Canada is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Staff who have taken the course have expressed a better understanding of the proper and safer ways to handle a crisis situation and gained confidence in their ability in defusing crisis situations.”

“I believe in this program, and that’s why I became an Instructor. So that I may help my fellow staff be able to safely deal with a crisis.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

Meet regulatory compliance
Reduce workplace violence rate
Reduce worker compensation claims
Improve organizational culture
Improve staff confidence in working with challenging clients
Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as Emergency Department, Medical/Surgical, Behavioral, Outpatient Clinical, and Long-Term Care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Alberta Health Services – Amber Smith – Canada

Introduction

Challenges

Environment

Results

Organization Profile

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