Crisis Prevention Institute University of Alabama at Birmingham

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Crisis Prevention Institute Case Study

University of Alabama at Birmingham

Introduction

This case study of University of Alabama at Birmingham is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Our staff are able to handle crisis situations better and support one another.”

“Crisis Prevention Institute provides valuable, hands-on training for dealing with patients and coworkers alike.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an outpatient clinical.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

University of Alabama at Birmingham

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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