Crisis Prevention Institute The George Washington University Hospital-Washington, D.C.

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Crisis Prevention Institute Case Study

The George Washington University Hospital – Washington, D.C.

Introduction

This case study of The George Washington University Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has helped our staff to be better prepared to de-escalate crisis situations.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as Emergency Department, Medical/Surgical, Behavioral, Outpatient Clinical, and Long-Term Care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

The George Washington University Hospital – Washington, D.C.

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

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