Crisis Prevention Institute Indian Health Service-New Mexico

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Crisis Prevention Institute Case Study

Indian Health Service – New Mexico

Introduction

This case study of Indian Health Service – New Mexico is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“As a security guard, I use CPI Nonviolent Crisis Intervention training every day at work and in my personal life off duty. It is a great tool to know and learn.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training has helped our staff become more confident in de-escalating crisis situations.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare organization as a hospital with all departments.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Indian Health Service – New Mexico

Introduction

Challenges

Environment

Results

Organization Profile

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