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Crisis Prevention Institute Case Study

Mcallen Medical Center – Texas

Introduction

This case study of Mcallen Medical Center is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“Teaching Nonviolent Crisis Intervention® training to our staff has been very helpful.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training has drastically lowered our code alerts.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

  • Categorizes their healthcare organization as medical/surgical

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training
  • Agree that the enhanced content has helped with the following:
    • The Decision-Making Matrix helps their staff analyze the degree, likelihood, and potential outcomes of risk behavior
    • The RESPONSE Continuum helps their staff consider how they can best help an individual decelerate when behaviors have potential risk
    • The Opt-Out Sequence helps their staff reduce the duration and restrictiveness of physical engagement

Company Profile

Company:
Mcallen Medical Center

Company Size:
Large Enterprise

Industry:
Health Care

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Israel Flores, Security Professional, Mcallen Medical Center
Validated
  Published: Aug. 22, 2016   TVID: 2AC-2E9-DDC




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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