TechValidate Research on Crisis Prevention Institute

Case Study: Riverside County Department of Mental Health


This case study of Riverside County Department of Mental Health is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“I have called CPI’s service and support line a few times and received fast and good help. I enjoy having different trainers when I re-certify, as I learn new techniques and training tools from each of them.”

“I think staff feel more competent to deal with crisis and it reduces their fear of managing assaultive behavior.”


Sought Nonviolent Crisis Intervention® training to:

  • Meet regulatory compliance
  • Improve staff skills in managing behaviors


Has gone through the following CPI advanced training program:

  • Enhancing Verbal Skills

Categorizes their mental health environment as community health.


  • Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 100% since implementing CPI training.

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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