Crisis Prevention Institute Alexandria Department of Community and Human Services- Virginia

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Crisis Prevention Institute Case Study

Alexandria Department of Community and Human Services – Virginia

Introduction

This case study of City of Alexandria, Virginia is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is a valuable course that gives staff the tools they need to handle crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training has made a difference for us in that staff are more confident that they can handle situations. They have also become more preventative.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as community health.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Alexandria Department of Community and Human Services – Virginia

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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