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Crisis Prevention Institute Case Study

Province of Prince Edward Island Department of Health and Social Services

Introduction

This case study of Prov of PEI Dept of Health & Social Svcs is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“Nonviolent Crisis Intervention® training promotes the best quality care for clients in our service. And it keeps clients and staff safe.”

“CPI training improved my organization’s HCAHPS score.”

“As a result of taking the course, staff report having more confidence in handling situations.”

Challenges

  • Sought Nonviolent Crisis Intervention training to:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Reduce worker compensation claims
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors
    • Develop policy

Environment

  • Categorizes their healthcare environment as an emergency department, medical/surgical, behavioral, outpatient clinical, long-term care, and addiction services facility

Results

  • Achieved return on investment with CPI by improving staff skills and confidence

Organization Profile

Organization:
Prov of PEI Dept of Health & Social Svcs

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Shaun Younker, Therapist, Prov of PEI Dept of Health & Social Svcs
Validated
  Published: Sep. 26, 2016   TVID: 11F-2E4-3F9




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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