Cloudflare Customer Research
How would you rate Cloudflare?
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58%
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21%
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12%
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6%
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0%
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1%
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0%
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0%
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1%
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1%
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Cloudflare Customer Research
Please rate the impact on your business of the following benefits using Cloudflare.
| 75%+ | 50-75% | 25-49% | 10-24% | Up to 10% | |
|---|---|---|---|---|---|
| Improved efficiency |
50% |
24% |
14% |
8% |
4% |
| Reduced downtime |
55% |
22% |
15% |
7% |
1% |
| Reduced costs |
53% |
25% |
12% |
4% |
6% |
| Improved Mean Time to Respond (MTTR) |
44% |
25% |
16% |
11% |
4% |
| Increased revenue |
36% |
23% |
17% |
15% |
9% |
Cloudflare Customer Research
Please rate the impact on your business of the following benefits using Cloudflare.
| 75%+ | 50-75% | 25-49% | 10-24% | Up to 10% | |
|---|---|---|---|---|---|
| Improved efficiency |
50% |
24% |
14% |
8% |
4% |
| Reduced downtime |
55% |
22% |
15% |
7% |
1% |
| Reduced costs |
53% |
25% |
12% |
4% |
6% |
| Improved Mean Time to Respond (MTTR) |
44% |
25% |
16% |
11% |
4% |
| Increased revenue |
36% |
23% |
17% |
15% |
9% |
Cloudflare Customer Research
Please rate Cloudflare on the following capabilities compared to other vendors/solutions.
| Superior | Significantly Better | Better | Worse | |
|---|---|---|---|---|
| Available features |
52% |
31% |
16% |
1% |
| Compatibility with other tools |
38% |
34% |
27% |
1% |
| Customer support |
25% |
31% |
28% |
16% |
| Price |
44% |
32% |
22% |
2% |
| Performance & Scalability |
65% |
24% |
11% |
0% |
Cloudflare Customer Research
Please rate Cloudflare on the following capabilities compared to other vendors/solutions.
| Superior | Significantly Better | Better | Worse | |
|---|---|---|---|---|
| Available features |
52% |
31% |
16% |
1% |
| Compatibility with other tools |
38% |
34% |
27% |
1% |
| Customer support |
25% |
31% |
28% |
16% |
| Price |
44% |
32% |
22% |
2% |
| Performance & Scalability |
65% |
24% |
11% |
0% |
Cloudflare Customer Research
Please select the aspects or features of Cloudflare that were most valuable in your decision to choose Cloudflare over other solutions.
| Available features |
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| Performance & Scalability |
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| Price |
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| Multi products in one dashboard/platform |
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| Compatibility with other tools |
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| Customer Support |
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| Other |
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Cloudflare Customer Research
What challenges were you experiencing before getting Cloudflare?
| Difficulty integrating IT and security services |
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| Did not include all the functions/features we wanted |
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| Cost was too high |
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| Low/no return on investment, such as no/low positive impact to security services |
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| Untimely support/poor customer experience |
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| Other |
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Cloudflare Customer Research
Please rate the impact on your business of the following benefits using Cloudflare.
| 75%+ | 50-75% | 25-49% | 10-24% | Up to 10% | |
|---|---|---|---|---|---|
| Improved efficiency |
39% |
35% |
9% |
13% |
4% |
| Reduced downtime |
41% |
32% |
18% |
9% |
0% |
| Reduced costs |
20% |
33% |
19% |
14% |
14% |
| Improved Mean Time to Respond (MTTR) |
31% |
42% |
11% |
16% |
0% |
| Increased revenue |
11% |
33% |
33% |
6% |
17% |
Cloudflare Customer Research
Please rate Cloudflare on the following capabilities compared to other vendors/solutions.
| Superior | Significantly Better | Better | Worse | |
|---|---|---|---|---|
| Available features |
40% |
40% |
20% |
0% |
| Compatibility with other tools |
22% |
52% |
22% |
4% |
| Customer support |
33% |
29% |
25% |
13% |
| Price |
16% |
42% |
21% |
21% |
| Performance & Scalability |
40% |
36% |
24% |
0% |
Cloudflare Customer Research
Please select the aspects or features of Cloudflare that were most valuable in your decision to choose Cloudflare over other solutions.
| Available features |
|
|
| Compatibility with other tools |
|
|
| Customer Support |
|
|
| Performance & Scalability |
|
|
| Price |
|
|
| Multi products in one dashboard/platform |
|
Cloudflare Customer Research
What challenges were you experiencing before getting Cloudflare?
| Difficulty integrating IT and security services |
|
|
| Low/no return on investment, such as no/low positive impact to security services |
|
|
| Untimely support/poor customer experience |
|
|
| Did not include all the functions/features we wanted |
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| Cost was too high |
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| Other |
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Cloudflare Customer Research
How much time has Cloudflare helped you and your team save per week on the following?
11+ hours per week
6-10 hours per week
3-5 hours per week
1-2 hours per week
| Setup and configuration of secure access & threat defense policies |
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| Resolving remote access support tickets (related to using a VPN) |
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| Network security hardware implementation, management, and updates |
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Cloudflare Customer Research
How much time did you and your team spend on the following activities BEFORE using Cloudflare?
11+ hours per week
6-10 hours per week
3-5 hours per week
1-2 hours per week
| Setup and configuration of secure access & threat defense policies |
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| Resolving remote access support tickets (related to using a VPN) |
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| Network security hardware implementation, management, and updates |
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Cloudflare Customer Research
To what extent has Cloudflare impacted the USER EXPERIENCE for teams outside your IT and security administrators (e.g. non IT/security employees, contractors, third parties, etc.) across the following dimensions:
Significant Impact
Some Impact
| Delivering faster connections |
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| Delivering more reliable connections |
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| Streamlining authentication experiences |
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| Simplifying the onboarding process for new users |
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| Safer and easier access for contractors and other third parties |
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| Enabling the adoption of bring-your-own-device (BYOD) flexibility |
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Cloudflare Customer Research
Executive customer challenges before using Cloudflare
| Did not include all the functions or features we wanted |
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| Cost was too high |
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| Difficulty integrating IT and security services |
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| Low/No Return On Investment (ROI, such as no/low positive impact on security services) |
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| Untimely support or poor customer experience |
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| Other |
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