TechValidate Research on Cloudflare

30 Charts


Cloudflare Customer Research

How would you rate Cloudflare?

58%
21%
12%
6%
0%
1%
0%
0%
1%
1%

Cloudflare Customer Research

Please rate the impact on your business of the following benefits using Cloudflare.

75%+ 50-75% 25-49% 10-24% Up to 10%
Improved efficiency

50%

24%

14%

8%

4%

Reduced downtime

55%

22%

15%

7%

1%

Reduced costs

53%

25%

12%

4%

6%

Improved Mean Time to Respond (MTTR)

44%

25%

16%

11%

4%

Increased revenue

36%

23%

17%

15%

9%

Cloudflare Customer Research

Please rate the impact on your business of the following benefits using Cloudflare.

75%+ 50-75% 25-49% 10-24% Up to 10%
Improved efficiency

50%

24%

14%

8%

4%

Reduced downtime

55%

22%

15%

7%

1%

Reduced costs

53%

25%

12%

4%

6%

Improved Mean Time to Respond (MTTR)

44%

25%

16%

11%

4%

Increased revenue

36%

23%

17%

15%

9%

Cloudflare Customer Research

Please rate Cloudflare on the following capabilities compared to other vendors/solutions.

Superior Significantly Better Better Worse
Available features

52%

31%

16%

1%

Compatibility with other tools

38%

34%

27%

1%

Customer support

25%

31%

28%

16%

Price

44%

32%

22%

2%

Performance & Scalability

65%

24%

11%

0%

Cloudflare Customer Research

How quickly did you see key benefits in the above question after using Cloudflare?

Immediately
54%
Within 1-6 months
41%
Within 7-12 months
4%
Within 13-18 months
1%
18+ months
0%

Cloudflare Customer Research

Please rate Cloudflare on the following capabilities compared to other vendors/solutions.

Superior Significantly Better Better Worse
Available features

52%

31%

16%

1%

Compatibility with other tools

38%

34%

27%

1%

Customer support

25%

31%

28%

16%

Price

44%

32%

22%

2%

Performance & Scalability

65%

24%

11%

0%

Cloudflare Customer Research

What benefits have you experienced after using Cloudflare?

Improved efficiency
80%
Reduced risk
67%
Reduced costs
63%
Reduced downtime
63%
Improved business agility
38%
Stronger ROI
19%
Other
1%

Cloudflare Customer Research

What benefits have you experienced after using Cloudflare?

Improved efficiency
80%
Reduced risk
67%
Reduced costs
63%
Reduced downtime
63%
Improved business agility
38%
Stronger ROI
19%
Other
1%

Cloudflare Customer Research

Please select the aspects or features of Cloudflare that were most valuable in your decision to choose Cloudflare over other solutions.

Available features
77%
Performance & Scalability
76%
Price
68%
Multi products in one dashboard/platform
52%
Compatibility with other tools
35%
Customer Support
15%
Other
4%

Cloudflare Customer Research

Which vendors / solutions did you evaluate or replace prior to selecting Cloudflare?

Amazon
69%
Google
39%
Microsoft
20%
Other
28%

Cloudflare Customer Research

Which Cloudflare products has your organization been using?

DNS
82%
CDN
75%
DDoS Protection
63%
WAF
47%
Workers
41%
Bot Management
29%
Cloudflare Pages (JAMstack)
29%
Rate Limiting
23%
Access
20%
R2
19%
Load Balance
17%
Cloudflare Images
10%
Gateway
10%
Cloudflare Stream
6%
API Shield
4%
Magic Transit
4%
Other
4%

Cloudflare Customer Research

What challenges were you experiencing before getting Cloudflare?

Difficulty integrating IT and security services
53%
Did not include all the functions/features we wanted
51%
Cost was too high
50%
Low/no return on investment, such as no/low positive impact to security services
25%
Untimely support/poor customer experience
18%
Other
13%

Cloudflare Customer Research

Please rate the impact on your business of the following benefits using Cloudflare.

75%+ 50-75% 25-49% 10-24% Up to 10%
Improved efficiency

39%

35%

9%

13%

4%

Reduced downtime

41%

32%

18%

9%

0%

Reduced costs

20%

33%

19%

14%

14%

Improved Mean Time to Respond (MTTR)

31%

42%

11%

16%

0%

Increased revenue

11%

33%

33%

6%

17%

Cloudflare Customer Research

Please rate Cloudflare on the following capabilities compared to other vendors/solutions.

Superior Significantly Better Better Worse
Available features

40%

40%

20%

0%

Compatibility with other tools

22%

52%

22%

4%

Customer support

33%

29%

25%

13%

Price

16%

42%

21%

21%

Performance & Scalability

40%

36%

24%

0%

Cloudflare Customer Research

Please rate Cloudflare on the following capabilities compared to other vendors/solutions.

Superior Significantly Better Better Worse

Available features
Compatibility with other tools
Customer support
Price
Performance & Scalability

Cloudflare Customer Research

How quickly did you see key benefits in the above question after using Cloudflare?

Immediately: 19%
Within 1-6 months: 57%
Within 7-12 months: 24%
Within 13-18 months: 0%
18+ months: 0%

Cloudflare Customer Research

What benefits have you experienced after using Cloudflare?

Improved efficiency
65%
Stronger ROI
35%
Reduced downtime
54%
Reduced costs
31%
Reduced risk
65%
Improved business agility
38%

Cloudflare Customer Research

Please select the aspects or features of Cloudflare that were most valuable in your decision to choose Cloudflare over other solutions.

Available features
63%
Compatibility with other tools
22%
Customer Support
33%
Performance & Scalability
70%
Price
33%
Multi products in one dashboard/platform
37%

Cloudflare Customer Research

Which Cloudflare products has your organization been using?

WAF
63%
DDoS Protection
52%
CDN
44%
DNS
67%
Load Balance
22%
Cloudflare Stream
4%
Cloudflare Images
4%
Cloudflare Pages (JAMstack)
0%
Rate Limiting
48%
Bot Management
37%
Access
7%
Gateway
26%
Magic Transit
4%
Workers
22%
R2
7%
API Shield
11%
Other
11%

Cloudflare Customer Research

What challenges were you experiencing before getting Cloudflare?

Difficulty integrating IT and security services
46%
Low/no return on investment, such as no/low positive impact to security services
4%
Untimely support/poor customer experience
38%
Did not include all the functions/features we wanted
42%
Cost was too high
38%
Other
15%

Cloudflare Customer Research

How much time has Cloudflare helped you and your team save per week on the following?

11+ hours per week 6-10 hours per week 3-5 hours per week 1-2 hours per week

Setup and configuration of secure access & threat defense policies
Resolving remote access support tickets (related to using a VPN)
Network security hardware implementation, management, and updates

Cloudflare Customer Research

How much time did you and your team spend on the following activities BEFORE using Cloudflare?

11+ hours per week 6-10 hours per week 3-5 hours per week 1-2 hours per week

Setup and configuration of secure access & threat defense policies
Resolving remote access support tickets (related to using a VPN)
Network security hardware implementation, management, and updates

Cloudflare Customer Research

To what extent has Cloudflare impacted the USER EXPERIENCE for teams outside your IT and security administrators (e.g. non IT/security employees, contractors, third parties, etc.) across the following dimensions:

Significant Impact Some Impact

Delivering faster connections
Delivering more reliable connections
Streamlining authentication experiences
Simplifying the onboarding process for new users
Safer and easier access for contractors and other third parties
Enabling the adoption of bring-your-own-device (BYOD) flexibility

Cloudflare Customer Research

How much time does Cloudflare Zero Trust save on ONGOING policy configuration PER MONTH, compared to your prior vendor?

A few business days
21%
About one business day
21%
A few hours
30%
About the same time with Cloudflare as with my prior vendor
28%

Cloudflare Customer Research

What benefits have you experienced after using Cloudflare?

Reduced risk
64%
Improved efficiency
54%
Reduced downtime
45%
Improved business agility/speed
44%
Reduced costs
37%
Reduced resources required
33%
Stronger ROI
13%
Other
5%

Cloudflare Customer Research

Executives using Cloudflare saw the following benefits:

Improved efficiency
54%
Reduced downtime
45%
Reduced costs
37%
Reduced risk
64%
Reduced resources required
33%
Improved business agility/speed
44%

Cloudflare Customer Research

Executives using Cloudflare saw the following benefits:

Reduced risk
64%
Improved efficiency
54%
Reduced downtime
45%
Improved business agility/speed
44%
Reduced costs
37%
Reduced resources required
33%

Cloudflare Customer Research

Executive Customer Benefits of Cloudflare

What benefits have you experienced after using Cloudflare?

Reduced risk
63%
Improved efficiency
53%
Improved business agility/speed
46%
Reduced downtime
43%

Cloudflare Customer Research

Executive Customer Benefits of Cloudflare

What benefits have you experienced after using Cloudflare?

Reduced risk
63%
Improved efficiency
53%
Improved business agility/speed
46%
Reduced downtime
43%
Reduced costs
36%
Reduced resources required
33%
Stronger ROI
14%
Other
5%

Cloudflare Customer Research

Executive customer challenges before using Cloudflare

Did not include all the functions or features we wanted
55%
Cost was too high
39%
Difficulty integrating IT and security services
32%
Low/No Return On Investment (ROI, such as no/low positive impact on security services)
15%
Untimely support or poor customer experience
14%
Other
21%



More Research on Cloudflare