Emburse Chrome River Chrome River Saves the Gladstone Institutes Team 10+ Hours/Month

TechValidate Customer Research Library / Emburse / Emburse Chrome River / Case Studies /

Chrome River by Emburse Case Study

Chrome River Saves the Gladstone Institutes Team 10+ Hours/Month

Introduction

This case study of Gladstone Institutes is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

“We went from an all paper process to online. Built in compliance rules and workflow allowed us to automate all of the signatures and track progress. Literally went from crawling to running a marathon. "
- James Delaney, Enterprise Systems Manager, Gladstone Institutes

Challenges

Before choosing Chrome River, Gladstone Institutes struggled with a tedious and time-consuming manual-based process.

After evaluating Chrome River, Concur, and Expensify, Gladstone Institutes selected Chrome River as the best choice to:

Automate the expense management process
Extend ERP Capabilities

Use Case

Gladstone Institutes uses Chrome River to:

Enable remote work
Reimburse non-traveling employees for expenses
Reimburse traveling employees for expenses
Reimburse non-employee expenses (interview candidates, consultants, other) for expenses

When evaluating Chrome River, Gladstone Institutes found the following Chrome River features extremely valuable:

Approval workflow configurability
Built-in business rules engine
Ease of Use
System Reliability

Compared with other vendors, Gladstone Institutes ranked the following Chrome River capabilities as best-in-class or significantly better:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
Best-in-class support & training
System reliability

Results

Gladstone Institutes very strongly agreed with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process
Chrome River’s configurability and integrations have given us greater visibility into our business processes
Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
Using Chrome River has helped us to increase employee satisfaction

Gladstone Institutes was extremely satisfied or very satisfied with Chrome River’s ability to:

Reduce errors caused by manual data entry
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
increase employee satisfaction

By using Chrome River, Gladstone Institutes has been able to:

Save finance teams time so they can focus on more meaningful and strategic work
Increase productivity by automating mundane, manual tasks
Improve employee satisfaction and work-life balance

Gladstone Institutes estimates their finance team has saved 10-20 hours per month by using Chrome River and saw a return on their investment in less than 3 months.

TechValidate Research on Emburse Chrome River

Chrome River Saves the Gladstone Institutes Team 10+ Hours/Month

Introduction

Challenges

Use Case

Results

Organization Profile

About Chrome River by Emburse

About This Data