TechValidate Research on Emburse Chrome River

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Chrome River. TechValidate stands behind the authenticity of all published data. Learn more »



251 Customers Surveyed

2,133 Data Points Collected

44 Published TechFacts

3 Published Charts

15 Published Case Studies



Selected Research Highlights


Chrome River by Emburse Customer Review

Driving Insight with Chrome River

5/5 Stars

How our organization uses Chrome River by Emburse:

As a manager when it comes time for staff evaluation time I can easily run reports in Chrome and see what the employees have been working on. I can easily run expense analysis reports. I spend most of my time in the Analytics and report sections of Chrome.

Would you recommend Chrome River by Emburse?

Chrome River by Emburse Customer Research

Chrome River Capabilities

Customers who evaluated Concur, rated the following capabilities compared to the competition.

Best-in-class Significantly Better Better Worse

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
Mobile capabilities
OCR
System reliability

Chrome River by Emburse Case Study

Chrome River helps Arnall Golden Gregory Save Over 10 Hours Per Month

Introduction

This case study of Arnall Golden Gregory is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

Challenges

Prior to selecting Chrome River, Arnall Golden Gregory used a spreadsheets/manual method for managing their expenses. When looking for new solutions, they evaluated both Concur and Chrome River, but ultimately selected Chrome River as the best choice to:

  • Automate the expense management process
  • Have end-user accessibility
  • Have transparent pricing/costs

When evaluating solutions, Arnall Golden Gregory found the following Chrome River capabilities as very valuable or extremely valuable for their team:

  • Approval workflow configurability
  • Built-in business rules engine
  • OCR
  • Ease of Use
  • Support & Training
  • Integrations with existing vendors
  • System Reliability

Use Case

Arnall Golden Gregory uses Chrome River to enable remote work, reimburse non-traveling employees for expenses, reimburse traveling employees for expenses, and reimburse non-employee expenses (interview candidates, consultants, other) for expenses.

When compared to the competition, Arnall Golden Gregory rated these Chrome River features as significantly better than or best-in-class:

  • Approval workflow configurability
  • Built-in business rules engine
  • Credit card reconciliation
  • ERP integration
  • Ease of use
  • System reliability

Results

Arnall Golden Gregory strongly agreed or very strongly agreed with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
  • Chrome River gives us the visibility into our business to better manage our cash flow
  • Chrome River has improved our ability to reimburse faster
  • Using Chrome River has helped us to increase employee satisfaction

Arnall Golden Gregory said they were very satisfied or extremely satisfied with Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Provide better oversight into costs and expenses
  • Ensure policy compliance
  • Reimburse expenses faster
  • Increase employee satisfaction

By using Chrome River, Arnall Golden Gregory has achieved the following results:

  • Saved finance teams time so they can focus on more meaningful and strategic work
  • Increased productivity by automating mundane, manual tasks
  • Reduced stress associated with expense and/or invoice management
  • Enabled remote work with cloud-based, paperless solutions

Arnall Golden Gregory estimates their finance team has saved 10-20 hours per month by using Chrome River, and saw a return on their investment within 6-12 months.

Chrome River by Emburse Customer Statistic

Risk Mitigation

83% of surveyed customers said that they Agree that Chrome River helps to prevent fraud.

83%

Chrome River by Emburse Case Study

Enterprise Insurance Company (Fortune 500)

Introduction

This case study of a medium enterprise insurance company is based on a December 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Chrome River by Emburse:

  • Said that they evaluated and selected Chrome River in order to do the following:
    • Automate the expense management process
    • Enforce expense policy compliance
    • Have end-user accessibility
  • Also EVALUATED the following before selecting Chrome River:
    • Concur
    • ERP Solution
    • Certify
  • Also USED the following before selecting Chrome River:
    • Spreadsheets/Manual
    • Wells Fargo Commercial Card Expense Reporting

Use Case

The key features and functionalities of Chrome River by Emburse that the surveyed company uses:

  • Said they use Chrome River to the following:
    • Reimburse non-traveling employees for expenses
    • Reimburse traveling employees for expenses
  • Rated the following Chrome River capabilities in comparison to the competition:
    • approval workflow configurability: best-in-class
    • built-in business rules engine: best-in-class
    • credit card reconciliation: better
    • eRP integration: better
    • ease of use: best-in-class
    • mobile capabilities: best-in-class
    • best-in-class support & training: better
    • oCR: significantly Better
    • system reliability: significantly Better
  • Said to what extent they agree with the following statements:
    • Chrome River’s service level and accessibility was an important factor in the decision-making process.: Agree
    • Chrome River’s configurability and integrations have given us greater visibility into our business processes.: Very strongly agree
    • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies.: Agree
    • Chrome River helps us to prevent fraud.: Do not agree
    • Chrome River gives us the visibility into our business to better manage our cash flow.: Agree
    • Chrome River has improved our ability to reimburse faster.: Agree
    • Using Chrome River has helped us to increase employee satisfaction.: Agree
  • Said how valuable the following Chrome River capabilities are for them:
    • Approval workflow configurability: Valuable
    • Built-in business rules engine: Valuable
    • OCR: Very valuable
    • Credit card reconciliation: Valuable
    • Ease of Use: Very valuable
    • Mobile Capabilities: Extremely valuable
    • Support & Training: Valuable
    • Integrations with existing vendors: Very valuable
    • System Reliability: Valuable

Results

The surveyed company achieved the following results with Chrome River by Emburse:

  • Said how satisfied they are with Chrome River’s following capabilities:
    • reduce errors caused by manual data entry: Satisfied
    • provide better oversight into costs and expenses: Satisfied
    • ensure policy compliance: Very satisfied
    • reimburse expenses faster: Satisfied
    • make corporate card reconciliation easier: Satisfied
    • increase employee satisfaction: Satisfied
  • Said that using Chrome River has the following:
    • Increased productivity by automating mundane, manual tasks
  • Estimates their finance team has saved less than 5 hours per month by using Chrome River.

Chrome River by Emburse Customer Research

What were the business challenge(s) that led you to evaluate and ultimately select Chrome River?

Automate the expense management process
75%
Enforce expense policy compliance
69%
Increase visibility into company T&E spend
38%
Improve reconciliation process for corporate cards
44%
Extend ERP Capabilities
16%
End-user accessibility (mobile app, same experience and training on any device)
56%
Transparent pricing/costs
22%
Other
9%


More to Explore



About Emburse Chrome River

Chrome River is part of Emburse, a global leader in expense management and AP automation solutions. Emburse is trusted by more than 14,000 customers in over 120 countries.

  Emburse Website