TechValidate Research on Emburse Chrome River

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Chrome River. TechValidate stands behind the authenticity of all published data. Learn more »



254 Customers Surveyed

2,150 Data Points Collected

42 Published TechFacts

3 Published Charts

15 Published Case Studies



Selected Research Highlights


Chrome River by Emburse Customer Statistic

Increased productivity & efficiency

80% of former Concur customers said they estimate their finance team has saved 5-10 hours per month by using Chrome River.

80%

Chrome River by Emburse Case Study

Chrome River Helps Shine Lawyers Save 20+ Hours/Month

Introduction

This case study of Shine Lawyers is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

“Chrome River has driven accountability for credit card and travel spend. They’ve also reduced loss from unrecovered client disbursements due to a faster card reconciliation process.”
- Alex Scott, Finance Manager , Shine Lawyers

Challenges

Before selecting Chrome River, Shine Lawyers used an ERP Solution and a spreadsheets/manual method to manage their expenses. While they evaluated both Concur and Chrome River to replace this process, they ultimately selected Chrome River as the best choice.

They selected Chrome River to help them:

  • Automate the expense management process
  • Enforce expense policy compliance
  • Increase visibility into company T&E spend
  • Improve reconciliation process for corporate cards
  • Have end-user accessibility

Use Case

Shine Lawyers primarily uses Chrome River to reimburse non-traveling employees for expenses, reimburse traveling employees for expenses, reimburse non-employee expenses (interview candidates, consultants, other) for expenses and spend analytics.

Shine Lawyers said they find the following Chrome River features and functionality very valuable or extremely valuable for their organization:

  • Approval workflow configurability
  • Built-in business rules engine
  • OCR
  • Credit card reconciliation
  • Ease of Use
  • Mobile Capabilities
  • Support & Training
  • Integrations with existing vendors
  • System Reliability

In comparison to the competition, Shine Lawyers rated Chrome River significantly better or better in these areas:

  • Approval workflow configurability
  • Built-in business rules engine
  • Credit card reconciliation
  • ERP integration
  • Ease of use
  • Mobile capabilities
  • Best-in-class support & training
  • OCR
  • System reliability

Results

Shine Lawyers saw a return on investment in under 3 months with Chrome River and strongly agreed with the following statements:

  • Chrome River’s configurability and integrations have given us greater visibility into our business processes.
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies.
  • Chrome River has improved our ability to reimburse faster.

Shine Lawyers is very satisfied with Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Ensure policy compliance
  • Reimburse expenses faster
  • Make corporate card reconciliation easier
  • increase employee satisfaction

Overall, using Chrome River has helped Shine Lawyers:

  • Save finance teams time so they can focus on more meaningful and strategic work
  • Increase productivity by automating mundane, manual tasks
  • Reduce stress associated with expense and/or invoice management
  • Enable remote work with cloud-based, paperless solutions

By using Chrome River, Shine Lawyers estimates their finance team has saved 20- 40 hours per month.

Chrome River by Emburse Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Use Case

The key features and functionalities of Chrome River by Emburse that the surveyed company uses:

  • Said they use Chrome River to the following:
    • Reimburse non-traveling employees for expenses
    • Reimburse traveling employees for expenses
    • Reimburse non-employee expenses (interview candidates, consultants, other) for expenses
  • Rated the following Chrome River capabilities in comparison to the competition:
    • approval workflow configurability: significantly Better
    • built-in business rules engine: significantly Better
    • credit card reconciliation: better
    • eRP integration: significantly Better
    • ease of use: significantly Better
    • mobile capabilities: significantly Better
    • best-in-class support & training: better
    • oCR: better
    • system reliability: significantly Better
  • Said to what extent they agree with the following statements:
    • Chrome River’s service level and accessibility was an important factor in the decision-making process.: Agree
    • Chrome River’s configurability and integrations have given us greater visibility into our business processes.: Strongly agree
    • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies.: Strongly agree
    • Chrome River helps us to prevent fraud.: Agree
    • Chrome River gives us the visibility into our business to better manage our cash flow.: Agree
    • Chrome River has improved our ability to reimburse faster.: Agree
    • Using Chrome River has helped us to increase employee satisfaction.: Agree
  • Said how valuable the following Chrome River capabilities are for them:
    • Approval workflow configurability: Very valuable
    • Built-in business rules engine: Very valuable
    • OCR: Valuable
    • Credit card reconciliation: Valuable
    • Ease of Use: Very valuable
    • Mobile Capabilities: Very valuable
    • Support & Training: Valuable
    • Integrations with existing vendors: Very valuable
    • System Reliability: Very valuable

Results

The surveyed company achieved the following results with Chrome River by Emburse:

  • Said how satisfied they are with Chrome River’s following capabilities:
    • provide better oversight into costs and expenses: Satisfied
    • ensure policy compliance: Very satisfied
    • reimburse expenses faster: Satisfied
    • make corporate card reconciliation easier: Satisfied
    • increase employee satisfaction: Satisfied
  • Said that using Chrome River has the following:
    • Increased productivity by automating mundane, manual tasks
    • Reduced stress associated with expense and/or invoice management
    • Enabled remote work with cloud-based, paperless solutions
  • Estimates their finance team has saved less than 5 hours per month by using Chrome River.
  • Said they began seeing a return on investment within 18 -24 months.

Chrome River by Emburse Customer Statistic

86% of previous Concur customers said that Chrome River’s best-in-class support & training is better than Concur’s.

86%

Chrome River by Emburse Customer Research

Increased Efficiency & Productivity When Switching From Concur to Chrome River

Organizations that switched from Concur to Chrome River said Chrome River helped them achieve the following:

Saved finance teams time so they can focus on more meaningful and strategic work
79%
Increased productivity by automating mundane, manual tasks
84%
Improved employee satisfaction and work-life balance
47%
Reduced stress associated with expense and/or invoice management
58%
Enabled remote work with cloud-based, paperless solutions
63%
Mitigated risk from fraud
32%
Other
5%

Chrome River by Emburse Customer Research

What were the business challenge(s) that led you to evaluate and ultimately select Chrome River?

Automate the expense management process
75%
Enforce expense policy compliance
69%
Increase visibility into company T&E spend
38%
Improve reconciliation process for corporate cards
44%
Extend ERP Capabilities
16%
End-user accessibility (mobile app, same experience and training on any device)
56%
Transparent pricing/costs
22%
Other
9%


More to Explore



About Emburse Chrome River

Chrome River is part of Emburse, a global leader in expense management and AP automation solutions. Emburse is trusted by more than 14,000 customers in over 120 countries.

  Emburse Website