TechValidate Research on Emburse Chrome River

These pages present data that TechValidate has sourced via direct research with verified customers and users of Emburse Chrome River. TechValidate stands behind the authenticity of all published data. Learn more »



254 Customers Surveyed

2,150 Data Points Collected

42 Published TechFacts

3 Published Charts

15 Published Case Studies



Selected Research Highlights


Chrome River by Emburse Customer Research

Chrome River Capabilities

Customers who evaluated Concur, rated the following capabilities compared to the competition.

Best-in-class Significantly Better Better Worse

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
Mobile capabilities
OCR
System reliability

Chrome River by Emburse Case Study

Global 500 Insurance Company increases employee satisfaction with Chrome River

Introduction

This case study of a Global 500 insurance company is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Chrome River is a great tool to use and has helped us in many ways. " – Procurement Vice President

Challenges

Prior to selecting Chrome River, this Global 500 Insurance Company said they struggled to:

  • Automate the expense management process
  • Enforce expense policy compliance
  • Increase visibility into company T&E spend
  • Improve reconciliation process for corporate cards
  • Have end-user accessibility

Before selecting Chrome River, they evaluated Concur and used Ariba.

Use Case

For this Global 500 Insurance Company, Chrome River helps them to:

  • Enable remote work
  • Reimburse non-traveling employees for expenses
  • Reimburse traveling employees for expenses
  • Leverage analytics

Compared to the competition, this customer said Chrome River was significantly better or best in class in the following areas:

  • Approval workflow configurability
  • Built-in business rules engine
  • Credit card reconciliation
  • Ease of use
  • Mobile capabilities
  • Best-in-class support & training
  • OCR
  • System reliability

This Global Fortune 500 Company said they said they strongly agree with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process.
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes.
  • Using Chrome River has helped us to increase employee satisfaction.

They found the following capabilities very valuable to their business:

  • Built-in business rules engine
  • Credit card reconciliation
  • Ease of Use
  • Mobile Capabilities
  • Support & Training
  • System Reliability

Results

The surveyed company said they were satisfied with following results using Chrome River by Emburse:

  • Reduce errors caused by manual data entry
  • Provide better oversight into costs and expenses
  • Ensure policy compliance
  • Reimburse expenses faster
  • Make corporate card reconciliation easier
  • Increase employee satisfaction

This customer said that using Chrome River has:

  • Saved finance teams time so they can focus on more meaningful and strategic work
  • Enabled remote work with cloud-based, paperless solutions

This customer estimates their finance team saves between 10-20 hours a week by using Chrome River.

Chrome River by Emburse Customer Research

What were the business challenge(s) that led you to evaluate and ultimately select Chrome River?

Automate the expense management process
75%
Enforce expense policy compliance
69%
Increase visibility into company T&E spend
38%
Improve reconciliation process for corporate cards
44%
Extend ERP Capabilities
16%
End-user accessibility (mobile app, same experience and training on any device)
56%
Transparent pricing/costs
22%
Other
9%

Chrome River by Emburse Case Study

Chrome River helps Arnall Golden Gregory Save Over 10 Hours Per Month

Introduction

This case study of Arnall Golden Gregory is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

Challenges

Prior to selecting Chrome River, Arnall Golden Gregory used a spreadsheets/manual method for managing their expenses. When looking for new solutions, they evaluated both Concur and Chrome River, but ultimately selected Chrome River as the best choice to:

  • Automate the expense management process
  • Have end-user accessibility
  • Have transparent pricing/costs

When evaluating solutions, Arnall Golden Gregory found the following Chrome River capabilities as very valuable or extremely valuable for their team:

  • Approval workflow configurability
  • Built-in business rules engine
  • OCR
  • Ease of Use
  • Support & Training
  • Integrations with existing vendors
  • System Reliability

Use Case

Arnall Golden Gregory uses Chrome River to enable remote work, reimburse non-traveling employees for expenses, reimburse traveling employees for expenses, and reimburse non-employee expenses (interview candidates, consultants, other) for expenses.

When compared to the competition, Arnall Golden Gregory rated these Chrome River features as significantly better than or best-in-class:

  • Approval workflow configurability
  • Built-in business rules engine
  • Credit card reconciliation
  • ERP integration
  • Ease of use
  • System reliability

Results

Arnall Golden Gregory strongly agreed or very strongly agreed with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
  • Chrome River gives us the visibility into our business to better manage our cash flow
  • Chrome River has improved our ability to reimburse faster
  • Using Chrome River has helped us to increase employee satisfaction

Arnall Golden Gregory said they were very satisfied or extremely satisfied with Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Provide better oversight into costs and expenses
  • Ensure policy compliance
  • Reimburse expenses faster
  • Increase employee satisfaction

By using Chrome River, Arnall Golden Gregory has achieved the following results:

  • Saved finance teams time so they can focus on more meaningful and strategic work
  • Increased productivity by automating mundane, manual tasks
  • Reduced stress associated with expense and/or invoice management
  • Enabled remote work with cloud-based, paperless solutions

Arnall Golden Gregory estimates their finance team has saved 10-20 hours per month by using Chrome River, and saw a return on their investment within 6-12 months.

Chrome River by Emburse Customer Testimonial

The time gained from not having to manually enter expense reports and invoices has been huge! And when expenses and invoices are now received through CR, all the approvals and coding have been done so there’s no need to go back to the user had this not been done correctly.

Theresa Caissie, Accounting Manager, McInnes Cooper

Chrome River by Emburse Customer Statistic

93% of previous Concur customers rated Chrome River’s approval workflow configurability as better than Concur.

93%


More to Explore



About Emburse Chrome River

Chrome River is part of Emburse, a global leader in expense management and AP automation solutions. Emburse is trusted by more than 14,000 customers in over 120 countries.

  Emburse Website