TechValidate Research on Emburse Chrome River


Chrome River by Emburse Case Study

Chrome River helps the British Columbia Safety Authority enable remote work with cloud-based, paperless solutions

Introduction

This case study of British Columbia Safety Authority is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

Challenges

Prior to choosing Chrome River, the British Columbia Safety Authority used Concur and a spreadsheets/manual based process.

After evaluating Chrome River, Concur, and Expensify, the British Columbia Safety Authority selected Chrome River as the best option to:

  • Automate the expense management process
  • Enforce expense policy compliance
  • Increase visibility into company T&E spend
  • Have end-user accessibility
  • Have transparent pricing/costs

Use Case

The British Columbia Safety Authority uses Chrome River to enable remote work, reimburse non-traveling employees for expenses, reimburse traveling employees for expenses, and to view spend analytics.

The British Columbia Safety Authority found the following Chrome River features as * very valuable*:

  • Approval workflow configurability
  • Built-in business rules engine
  • Ease of Use
  • Mobile Capabilities
  • Integrations with existing vendors
  • System Reliability

When compared to other vendors, The British Columbia Safety Authority ranked Chrome River as significantly better on the following features:

  • Approval workflow configurability
  • Built-in business rules engine
  • Ease of use
  • Mobile capabilities
  • Best-in-class support & training
  • System reliability

Results

The British Columbia Safety Authority said they were very satisfied with the Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Provide better oversight into costs and expenses
  • Ensure policy compliance
  • Make corporate card reconciliation easier
  • Increase employee satisfaction

The British Columbia Safety Authority agreed with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
  • Chrome River helps us to prevent fraud
  • Chrome River gives us the visibility into our business to better manage our cash flow
  • Chrome River has improved our ability to reimburse faster
  • Using Chrome River has helped us to increase employee satisfaction

By using Chrome River, the British Columbia Safety Authority was able to:

  • Save finance teams time so they can focus on more meaningful and strategic work
  • Increase productivity by automating mundane, manual tasks
  • Improve employee satisfaction and work-life balance
  • Reduce stress associated with expense and/or invoice management
  • Enable remote work with cloud-based, paperless solutions
  • Mitigate risk from fraud

The British Columbia Safety Authority estimates their finance team has saved 5-10 hours per month since using Chrome River and saw a return on investment in 6-12 months.





About This Data

This data was sourced directly from verified users of Emburse Chrome River by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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