Emburse Chrome River CSG International Saves 20-40 Hours Per Month By Switching to Emburse Chrome River

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Chrome River by Emburse Case Study

CSG International Saves 20-40 Hours Per Month By Switching to Emburse Chrome River

Introduction

This case study of CSG International is based on a December 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

“Emburse Chrome River provides all the global, enterprise feature functionality CSG needed from an expense management platform at a very competitive price point. Utilizing Chrome River allowed us to expand upon processes, extend service to more employees, and generally improve the expense management experience in areas where we were limited by our previous vendor.“

Challenges

Prior to switching to Emburse Chrome River, the CSG International team used a combination of Concur and their ERP solution to manage their expenses. They sought to standardize their processes globally and evaluated Concur, Expensify and their ERP solution, before ultimately selecting Chrome River as the top solution for all their expense management needs.

They chose Chrome River as the best choice to:

Automate the expense management process
Enforce expense policy compliance
Improve the reconciliation process for corporate cards
Have end-user accessibility
Have transparent pricing/costs

Use Case

CSG International uses Chrome River to reimburse both non-traveling and traveling employees for expenses, and to view spend analytics.

When compared to the competition, CSG International rated the following Chrome River features as best-in-class:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
Mobile capabilities
Best-in-class support & training
OCR
System reliability

CSG International very strongly agreed with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process
Chrome River’s configurability and integrations have given us greater visibility into our business processes
Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
Chrome River helps us to prevent fraud
Chrome River gives us the visibility into our business to better manage our cash flow
Chrome River has improved our ability to reimburse faster
Using Chrome River has helped us to increase employee satisfaction

The CSG International team finds the following Chrome River features extremely valuable

Approval workflow configurability
Built-in business rules engine
OCR
Credit card reconciliation
Ease of Use
Mobile Capabilities
Support & Training
Integrations with existing vendors
System Reliability

Results

By using Chrome River, CSG International has been able to:

Save finance teams time so they can focus on more meaningful and strategic work
Increase productivity by automating mundane, manual tasks
Improve employee satisfaction and work-life balance
Reduce stress associated with expense and/or invoice management
Mitigate risk from fraud

CSG International has been extremely satisfied with Chrome River’s ability to:

Reduce errors caused by manual data entry
Provide better oversight into costs and expenses
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
Increase employee satisfaction

CSG International estimates their finance team has saved 20- 40 hours per month by using Chrome River, and they began seeing a return on their investment within 6-12 months.

TechValidate Research on Emburse Chrome River

CSG International Saves 20-40 Hours Per Month By Switching to Emburse Chrome River

Introduction

Challenges

Use Case

Results

Company Profile

About Chrome River by Emburse

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