Emburse Chrome River University of Arkansas at Fort Smith saves 20-40 hours a month with Chrome River

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Chrome River by Emburse Case Study

University of Arkansas at Fort Smith saves 20-40 hours a month with Chrome River

Introduction

This case study of University of Arkansas at Fort Smith is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

“One impact is that Chrome River has made approvals so accessible and streamlined. No more waiting on paperwork to come through campus mail, then thumbing through pages and pages of paper receipts. Also, the way it drives compliance and makes the traveler more accountable, has taken away the stress and frustration of the Travel Office tremendously!” – Rhonda Caton, Procurement Director

Challenges

Prior to using Chrome River, University of Arkansas at Fort Smith struggled to:

Automate the expense management process
Enforce expense policy compliance
Increase visibility into company T&E spend
Improve reconciliation process for corporate cards

Before selecting Chrome River, University of Arkansas at Fort Smith used a manual process that was keyed into their Ellucian Banner ERP.

Use Case

The University of Arkansas at Fort Smith uses Chrome River to enable remote work and reimburse traveling employees for expenses.

Compared to the competition, the University of Arkansas at Fort Smith rated Chrome River best-in-class or significantly better in the following areas:

Approval workflow configurability
Built-in business rules engine
Credit card reconciliation
ERP integration
Ease of use
Mobile capabilities
Best-in-class support & training
OCR
System reliability

The University of Arkansas at Fort Smith said they very strongly agreed with the following statements:

Chrome River’s service level and accessibility was an important factor in the decision-making process.
Chrome River’s configurability and integrations have given us greater visibility into our business processes.
Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies.
Chrome River helps us to prevent fraud.
Chrome River has improved our ability to reimburse faster.
Using Chrome River has helped us to increase employee satisfaction.

When asked which features and capabilities the University of Arkansas at Fort Smith found valuable, they rated the following extremely valuable or very valuable:

Approval workflow configurability
Built-in business rules engine
OCR
Credit card reconciliation
Ease of Use
Mobile Capabilities
Support & Training
Integrations with existing vendors
System Reliability

Results

University of Arkansas at Fort Smith saw a return on investment within 6-12 months.

University of Arkansas at Fort Smith said they were extremely satisfied with Chrome River’s ability to:

Reduce errors caused by manual data entry
Provide better oversight into costs and expenses
Ensure policy compliance
Reimburse expenses faster
Make corporate card reconciliation easier
Increase employee satisfaction

By using Chrome River, University of Arkansas at Fort Smith has:

Saved finance teams time so they can focus on more meaningful and strategic work
Increased productivity by automating mundane, manual tasks
Reduced stress associated with expense and/or invoice management
Mitigated risk from fraud

When asked how much time the finance team saves per month, the University of Arkansas at Fort Smith estimates they save 20- 40 hours per month by using Chrome River.

TechValidate Research on Emburse Chrome River

University of Arkansas at Fort Smith saves 20-40 hours a month with Chrome River

Introduction

Challenges

Use Case

Results

Organization Profile

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