TechValidate Research on Calabrio ONE

Calabrio ONE Customer Statistic

Agents have more flexibility using Calabrio vs. NICE

80% of surveyed customers who previously used NICE agreed their agents now have more flexibility and increased happiness with their schedule since using Calabrio WFM.

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details

More Research on Calabrio ONE